Macy’s is proudly America’s Department Store. For more than 160 years, Macy’s has served generations at every stage of their lives. Customers come to us for fashion, value and celebration. Now is an exciting time to join Macy’s, Inc. The face of retail is changing, and change requires innovation.
Macy's is the largest NYC based digital retailer and has driven more than ten consecutive years of double-digit growth. We’re building a new type of customer-centric shopping experience - at the intersection of content, commerce, and technology - to help customers find and buy products they love.
Do you want to collaborate with a smart and talented team in a fun work environment? This is a unique opportunity to join an established company that is investing in development and growing digital business at scale. Gain first-hand experience defining the future of online and physical commerce. With a constant influx of exciting and challenging problems to solve - you'll never have a boring day at the office. We also offer many roles with the freedom to build and lead a team. Join Macy’s Digital to grow your career and help shape the future of an iconic brand.
Job Overview Macy’s Marketplace launched in 2022 and we are continuing to scale the business. We are seeking a Senior Manager, Marketplace Seller Management & Optimization who will support optimizing the seller experience, owning the go-forward relationships with onboarded sellers, and managing growth strategy, assortment offering, pricing, and performance. This entrepreneurial role will require strong communication and analytical skills to support the execution of our seller retention strategy, infusing data-driven decisions into our day-to-day processes. The Senior Manager will work directly with sellers, managing accounts, while also overseeing a team of Associate Account Managers, where this person will leverage experience to coach and guide the team in managing their own accounts. This individual will work closely with leadership across the MP Organization (Business Development, Operations, Marketing) as well as the broader Macy’s organization from Digital, Product Management, Merchandising, Macy’s Media Network, etc. to drive alignment on processes, strategies, and goals.
Essential Functions Support the Director, Marketplace Seller Management & Optimization in ensuring a successful execution of the Marketplace seller management strategy, driving to optimize the right set of strategic sellers while ensuring a best-in-class customer experience. Partner cross-functionally to align on goals, seller strategy, and long-term strategic vision. Work closely with the seller community and cross-functional partners to ensure the utilization of performance-enhancing seller services that we plan to offer (e.g., advertising products). Develop deep expertise around the seller experience and understand the key decisions for sellers that lead to their success. Partner with Merchandising to ensure the strategies of our seller community align with Macy’s, Inc. Drive growth and strengthen relationships with our sellers year after year; report on progress. Develop deep knowledge of the Macy’s brand and customers to ensure the marketplace reflects appropriately.
Qualifications and Competencies Bachelor's Degree from a 4-year college or university 5+ years of relevant work experience Possess knowledge of, and passion for, digital commerce and specifically marketplace platforms. Excellent project management skills and strong sense of urgency to grow and manage a new emerging business. Track record of demonstrating success with managing an array of external stakeholders. Customer-centric mindset and experience with cross-functional collaboration. Excellent written and verbal communication skills. Ability to effectively share technical information, communicate technical issues and solutions to all levels of business. Ability to juggle multiple projects - can identify primary and secondary objectives, prioritize tasks and communicate timeline to team members. Ability and desire to take product/project ownership. Ability to think creatively, strategically, analytically and technically. Have a bias for action and act with deliberate speed. Maintains confidentiality and security of sensitive company information. Excellent computer skills, including Microsoft Office Suite (Excel, Word, PowerPoint), ability to work with performance reporting and across the suite of digital tools / applications our team uses to manage the Marketplace business. Ability to work a flexible schedule based on department and Company needs.