8901 - Corp Office West Crk - 12800 Tuckahoe Creek Parkway, Richmond, Virginia, 23238 CarMax, the way your career should be! **About this job** CarMax is seeking an experienced Talent Management leader to own the creation, implementation and sustainment of our Service Operations & Logistics training and development programs. In this role, you will lead the instructional design, content development and training delivery for our Service Operations & Logistics organizations, equipping associates and leaders across the field to deliver an iconic customer experience safely and efficiently. As a leader within the talent management community, you will play a key role in providing insight, feedback and recommendations related to the state of talent within the business unit, directly influencing talent related business priorities and investments. Along the way, you will have the opportunity to develop your skills and grow your career with our company. **What you will do – Essential Responsibilities** + Collaborate with executive sponsors to conduct needs analysis and align on strategic training priorities to strengthen our operations, including safety and compliance, and enhance associate development. + Implement innovative approaches and leading-edge adult learning practices that deliver measurable, sustainable results. + Lead the instructional design, content development and delivery of training and development programs, processes and tools. + Participate in all aspects of training projects and program development including organizing, leading and completing the day-to-day work. This includes developing materials such as facilitator guides, training tools, online curriculum and web-based courses. + Facilitate and lead presentations to stakeholders and leaders as it relates to talent management needs including talent calibrations, succession planning, program updates, and training sessions to support talent initiatives. + Assess business processes and systems to determine effectiveness and recommended improvements as it relates to training and development. + Collaborate across Service Operations, Logistics, Process Engineering, HR Talent Management, and other peer organizations to enable sustainable, optimal solutions are delivered to the field + Serve as a talent management SME for corporate initiatives, field development & broader talent management efforts + Travel as needed to conduct in-store needs analysis, implement pilot programs, or validate training solutions. **Purpose of the role** The Senior Manager, Talent Management is responsible for the development and management of multiple talent initiatives and long-term programs in the areas of talent selection, associate development and succession planning. The Senior Manager plays a key leadership role in the development and deployment of the Service Operations and Logistics talent management strategy, defining and owning the delivery of critical roadmap initiatives to ensure the department meets/exceeds performance targets. **Qualifications and Requirements** + Bachelor’s degree, or the equivalent experience + 5+ years of experience with Training, Learning & Development, Talent Management or Human Resources, including training program design, development and deployment + 3-5 years of experience with process, program or project management + Experience leading or collaborating on strategic initiatives with cross-functional teams + Experience in a retail, automotive, or logistics environment preferred + Internal candidates must have completed SMDP or SMAP Skills: + Exceptional verbal and written communication skills + Demonstrated initiative and creative approaches to problem solving + Ability to build and maintain positive and influential working relationships + Ability to determine customer-specific needs and put forth actions to meet those needs + Ability to manage competing projects, tasks and demands while meeting tight deadlines with minimal supervision + Ability to grow associates through constructive feedback and encouragement + Proficiency with Microsoft Word, PowerPoint, Adobe Acrobat, Excel required Preferred technical experience: + Web-based development software (e.g. Captivate, Articulate), + Multimedia authoring tools (e.g. Adobe Creative Cloud) and + Learning management systems + Workday Talent and Learning Work Location and Arrangement: This role will be based out of the Richmond, VA Home Office and have a Hybrid work arrangement. Work Authorization: Applicants must be currently authorized to work in the United States on a full-time basis. **About CarMax** CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide. Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®. Our Commitment to Diversity and Inclusion: CarMax is committed to bringing together people from different backgrounds and perspectives, providing employees with a safe, welcoming, and inclusive work environment. CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, protected veteran status, disability status, and any other characteristics protected by law. Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.