Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment.

Join us and Be a Part of Something Good.

We Stand For Something Good

Our secret to leading the way in hospitality? We put our people first!

At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing.

Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day.

Summary

Lead, manage and develop public relations strategy, programs and communications that position and further cement Shake Shack as a fun, lively community gathering place and the leading modern day “roadside” burger stand. Reports to Director of Brand at Shake Shack to position and strengthen and protect the Shake Shack brand image among the consumer and business community through tailored narratives (press), strategic national initiatives and special events (conceptualizing and driving press-worthy moments and special projects that reinforce our narrative and ladder up to desired image) and national partnerships and brand alignments (creating association with image, ethos and reputation). Works cohesively with all key SSE departments to assure PR initiatives enhance and support the mission.

Key Responsibilities

Develop compelling storytelling moments based on our brand pillarsLead national LTO and key brand initiatives communications strategiesOversee Executive and Leadership visibility strategyWrite press materials including briefing documents, press releases, messaging documents, Q&A’s, story ideas and so forthMaintain key influencer relationships and execute Shake Shack’s influencer strategyOversee Shake Shack’s agency relationships both on a national and regional levelWork closely with key stakeholders across marketing, culinary, operations, digital, social and designStays close to trends, informing comms strategy on a regular basisLead and collaborate with teams across the organization for new ideas and corporate communications strategies at the regional and national levelIdentify and manage high-impact media and press opportunities, speaking engagements, and other external events in all sectors where Shake Shack activatesManage, in partnership with key stakeholders, Crisis Communications as well as the systems and processes involved to effectively navigate crisis communications moments for the companyWork with agency partners to build out campaigns and other communications programsSupport additional Shake Shack branded programs, projects, and events as needed

Knowledge, Skills, Abilities

High-energy, positive self-starter who is willing to go above and beyond to make a difference in a growing organizationMedia relations experience as well as experience crafting and writing messagingExceptional project management skills. Proven ability to handle time-sensitive projects and prioritize multiple objectives simultaneously, to work independently, and to drive projects to completion with minimum guidance and acute attention to detailExcellent organization, verbal and written communication, and interpersonal skills. Eager to share and advocate for well-constructed opinionsThrive in a fast-paced environment and can adapt quickly to changing situations and prioritiesCreative, resourceful, entrepreneurial and attentive to detailAbility to think strategically but act tactically and evaluate tradeoffsFinger on the pulse of pop culture with knowledge and understanding of buzzy brands, tastemakers and influencer

Related Experience

6+ years of experience in the Public Relations or Communications space, working at an

agency or in-house (lifestyle or food experience a plus); required crisis communications experience

Demonstrate ability to work in a collaborative environment and dynamically align to changing business conditions

Education Requirements

Bachelor's Degree

Degree in Marketing, Public Relations, Communications, or Related Field

Benefits include

Medical, Dental, and Vision Insurance

Transit Discount Program

401K Plan with Company Match

Paid Time Off Program

Flexible Spending Accounts

Employee Dining Program

Referral Bonus

Online Training Program

Career Development

Corporate Fitness Discount Programs

Choice of Global Cash Card or Direct Deposit

Benefits at Shake Shack:

A work environment where you can come as you are, share your ideas, have fun, and work collaboratively:

Weekly Pay and Performance bonuses

Shake Shack Meal Discounts

Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more

Medical, Dental, and Vision Insurance*

Employer Paid Life and Disability Insurance*

401k Plan with Company Match*

Paid Time Off*

Paid Parental Leave*

Access to Employee Assistance Program on Day 1

Pre-Tax Commuter and Parking Benefits

Flexible Spending and Dependent Care Accounts*

Development and Growth Opportunities

*Eligibility criteria applies

Pay Range - $118,595.00 - $151,245.00

Click the "Apply" button above to apply for this opening.

About Us

Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."

Shake Shack is an Equal Opportunity Employer 

All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.