Job Summary

Job Description

What is the Opportunity?

The Senior Manager, Operational Resilience & Business Continuity Management is responsible for the design, execution, reporting, and oversight of the Operational Resilience and Business Continuity Management Programs within RBC Bank.  This role includes a monitoring and reporting mandate that will ensure that appropriate risk mitigation strategies are established and integrated with Operational Risk Management, such that all stakeholders understand their accountabilities in being compliant with applicable regulatory requirements related to Operational Resilience.  Ensures all Business Lines meet the maximum level of preparedness, conforming to policy, regulatory compliance imperatives and industry standards for Incident Management, Crisis Management, Business Continuity Planning (BCP) and Disaster Recovery Planning.  Acts as a senior professional advisor to Group Heads and business line heads to this end.  Facilitates creation of the high-level strategies and tactical plans providing support throughout RBC Bank, and develops and co-ordinates Incident Management capability, Command Centre(s) and operate an emergency communications network throughout RBC Bank.  In tandem with business unit Executive and Senior Management, ensures operational risk relating to Business Continuity is identified and mitigated.

What will you do?

Program Execution:

Update and maintain the inventory of Critical & Significant business services, ensuring Lines of Businesses key processes are identified, inventoried, mapped from an end to end perspective across RBC Bank

Document impact tolerance statements based on risk appetite and identified harms

Plan and conduct table-top scenario exercises and assess control environment with key stakeholders to determine whether recovery within impact tolerance is possible

Validate and document scenario testing outputs, gaps identified, and remediation required

Assess the risks, SPOFs, gaps and vulnerabilities in the critical processes to prioritize recommendations and remediation in ORMS

Prepare Self-assessment Reports for Service Owner sign-off

Collaborate with Operational Risk colleagues and risk domain experts (e.g. Third party risk, Business continuity management, Cyber/IT, Conduct,  Data risks, etc.) to develop a comprehensive  perspective of operational resilience 

Monitoring and Reporting:

Development of key risk indicators for RBC Bank to measure, analyze, monitor and report on resilience posture

Develop and support the delivery of enterprise developed training and awareness programs to ensure proper understanding and implementation of Operational Resilience and mitigation of risk

Business Continuity Management:

Partnering with Business Line Executives to create, coordinate and maintain a resilient response plan for the Business Line(s) of responsibility, and RBC Bank as a whole

Assess the adequacy of the analysis of alternative strategies and resource dependencies developed by Unit & Senior Managers

Responsible for the facilitation of BCM Plan Development/Maintenance, Research, Reporting, Compliance, Testing, Resource Management, Communication and Incident Management

Identify areas of emerging risk

Provide support to the Business Line(s) Incident Management Team, maintaining a working relationship/liaison with other Incident Management Teams

What do you need to succeed?

University degree, or equivalent

Operational Resilience and Business Continuity Management background

Experience in implementing risk management practices in the financial services industry

Strong understanding of Operational Resilience and Business Continuity Management

Knowledge of regulatory requirements and leading practices regarding Operational Resilience

Execution of policies and procedures and proficient in risk management methodologies

Understanding of Canadian Banking services and processes

Excellent interpersonal skills with a strong customer service focus

Experience in identifying and implementing appropriate controls for effective risk mitigation

Experience in defining and implementing effective management reporting

Experience working in a complex, matrix environment and proactively managing a diverse set of stakeholders

Experience in implementing practical communication strategies to ensure that policies are understood and are adhered to

Strong program management skills with the ability to independently create and execute a detailed plan for short and long term work

Strong presentation skills (written and verbal) and ability to demonstrable experience in effective communication/presenting at a Director’s level.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high-performing team

Opportunities to do challenging work

Opportunities to build close relationships with clients

RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

Drives RBC’s high performance culture

Enables collective achievement of our strategic goals

Generates sustainable shareholder returns and above market shareholder value

#LI – Hybrid

#LI – POST

Job Skills

Availability Management, Business Continuity and Disaster Recovery (BCDR), Business Oriented, Conflict Management, Critical Thinking, Decision Making, Emerging Technologies, Personal Initiative, Team Development

Additional Job Details

Address:

8081 ARCO CORPORATE DRIVE:RALEIGH

City:

Raleigh

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

PERSONAL & COMMERCIAL BANKING

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2024-09-27

Application Deadline:

2024-11-30

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.
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We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.