We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

This candidate will be responsible for the development and management of the Instant Payments team.  This includes collaborating with key stakeholders in the bank, assisting in identifying the proper software, developing policies, hiring appropriate staff and processing transactions.  This leader will provide leadership and direction to the Instant Payments team that will run, protect and transform the bank to deliver on strategic initiatives, mitigate risk and exceed customer expectations.  To be successful, this leader must be a strong communicator and collaborator, focus on a reliable and resilient production environment to support client demands, operate in a well-controlled environment with a risk mindset, effectively acquire and develop talent, embrace diversity, and appropriately build relationships and align with enterprise/Canada standards and expectations.

Qualifications:

Bachelor's degree and 10+ years’ operations management experience.  Large bank experience with Instant Payments, ACH and Wire operations is strongly desired.Effective people and project management skills to lead and contribute to strategic projectsAbility to manage workload in accordance with Service Level Agreements.Previous people management experienceRisk and control focus and experienceEffective verbal and written communicatorChange management experienceVendor management experienceProcess optimization/lean six sigma experience a plusStrong analytical capabilitiesProficient in MS Office SuiteStrong attention to detail.Experience with system conversions, implementing and testing new systems strongly desired.Must have a flexible work schedule; which may include nights and weekends.

Our CIBC risk culture is based on employees striving to exceed the expectations of ourselves and our leadership’s identification and mitigation of risks in their daily responsibilities, not just in quarterly or annual monitoring/assessments.  We all are accountable for managing risk. 

 As an employee of CIBC the incumbent must conduct themselves (and foster an environment for others) in a manner consistent with our strong risk culture. This includes: 

Following all aspects of the CIBC Code of Conduct, as well as all applicable CIBC policies, frameworks, guidelines, processes and controls 

At all times acting in accordance with our Purpose and shared values, to achieve our Bank’s strategic goals 

Understanding and following the qualitative and quantitative components of our Risk Appetite Statements 

Completing all annual Corporate Mandatory Training and Testing modules, as well as any additional business-specific modules, as required and employing the learnings in daily activities and undertakings 

Escalating matters through one of the appropriate channels identified in the CIBC Code of Conduct (i.e., HR, management, Ethics Hotline, Whistleblower, etc.) upon observing activities that may be inconsistent with CIBC’s policies, frameworks, guidelines, processes and controls 

Speaking up if witnessing behaviors that drive poor or unfair outcomes for clients, team members or other stakeholders 

Escalating matters that can result in adverse market practices and outcomes, thereby negatively impacting CIBC’s reputation as a leading financial institution 

“At CIBC, we offer a competitive total rewards package. This role has an expected salary range of $120,000- $150,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for our team members.”

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

IL-70 W Madison St, 8th Fl

Employment Type

Regular

Weekly Hours

40

Skills

Business, Career Development, Career Planning, Communication, Customer Service, Development Planning, Mitigated Risks, New Businesses, People Management, Strategic Objectives