The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Description Summary:

The Sr Manager, Account Management is an important leadership role, responsible for guiding and developing a team of Account Managers who drive merchant success. This role ensures the team delivers on key account strategies, fosters strong client relationships, and identifies opportunities for merchant growth. Acting as a strategic leader and trusted advisor, the Manager aligns team efforts with PayPal’s organizational goals, champions best practices, and drives product adoption and seamless merchant experiences across the portfolio.

Job Description:

Responsibilities:

· Develop and oversee team account strategies to align with PayPal’s vision, delivering sustainable, long-term value for merchants and PayPal.

· Lead and maintain senior-level relationships with key merchants, ensuring the team positions itself as trusted advisors aligned with strategic objectives.

· Support and guide the team in driving new business growth through strategic prospecting, hosting events, and leveraging referral opportunities.

· Oversee and mentor the negotiation of complex commercial terms, contracts, and agreements to achieve mutually beneficial outcomes.

· Drive team performance in revenue retention, upsell, and cross-sell opportunities, fostering a culture of exceeding sales quotas and KPIs.

· Enable the team to build and maintain strategic merchant relationships, ensuring alignment with merchant goals and successful deployment of PayPal solutions.

· Anticipate future merchant needs by guiding the team to uncover deep insights, fostering executive-level alignment and long-term partnership opportunities.

· Oversee the development and execution of strategies for delivering PayPal’s solutions in alignment with merchant priorities and shared success.

· Ensure seamless onboarding, integration, and merchant operations while resolving challenges to maintain a positive customer experience.

· Monitor and improve merchant account health, establishing processes to proactively identify risks and implement timely mitigations.

· Support the team in managing churn mitigation, negotiation, and renewal processes to maximize merchant retention and loyalty.

· Foster cross-functional collaboration to align account plans and merchant expectations, ensuring operational excellence and shared outcomes.

· Guide the team in managing pipelines, forecasting revenue, and reporting on sales activities to enable informed, data-driven decisions.

· Encourage leveraging competitive and industry insights to refine account strategies and influence PayPal’s broader business initiatives.

· Advocate for merchant needs within PayPal by driving innovation and ensuring solutions align with evolving market demands.

Qualifications:

· 10+ years of experience in account management, client success, or sales, with at least 3 years in a leadership or managerial role, ideally within payments, technology, or financial services industries, focused on driving merchant growth and retention.

· A comprehensive understanding of e-commerce, merchant services, and payment solutions, with expertise in fintech products and digital platforms as a significant advantage.

· Proven track record of leading teams managing high-value accounts, driving the development of strategic account plans, and consistently achieving team sales quotas through retention, upsell, and cross-sell efforts.

· Demonstrated success in building and maintaining strategic relationships with senior executives, acting as a trusted advisor to align merchant goals with organizational solutions.

· Strong leadership skills with the ability to inspire, coach, and develop teams, ensuring high performance and career growth.

· Experience collaborating with cross-functional teams, including product, engineering, and operations, to deliver seamless and innovative customer experiences at scale.

· Deep knowledge of the payments industry, including competitive landscape, market trends, and evolving merchant needs, to guide the team in shaping and refining strategic account initiatives.

· Exceptional communication and negotiation skills, with a demonstrated ability to influence internal and external stake

Additional Job Description:

Subsidiary:

PayPal

Travel Percent:

0

-

PayPal is committed to fair and equitable compensation practices.

Actual Compensation is based on various factors including but not limited to work location, and relevant skills and experience.

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit https://www.paypalbenefits.com.

The U.S. national annual pay range for this role is

$168000 to $358600

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com.

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

Notice to Applicants and Employees who reside within New York City. Click here to view the notice.