Job Title: Senior Operations Manager

The Operations Leader will be responsible for and contribute to the following areas:

Lead the CAB team, facilitating network change reviews and approvals of maintenance activities organization-wide to minimize service disruptions.Oversee alert management systems to ensure timely response and resolution of operational issues.Conduct operational readiness testing for all new systems and changes to existing systems.Provide operations input to all project stages, ensuring operational requirements are met.Regularly review and improve process workflows to enhance efficiency and effectiveness.Drive operational excellence by implementing best practices and innovative solutions.Maintain a functional understanding of NOC activities, ensuring alignment with organizational goals.Manage and develop a diverse team, fostering a collaborative and high-performance culture.Oversee the management of a hybrid workforce, ensuring productivity and consistent engagement.Evaluate operational tools for effectiveness and suitability for the organization's needs.Implement and maintain an automated tool suite, refining solutions to streamline operations.Utilize Python coding skills to drive operational tool enhancements (preferred).

Bachelor's degree in Business Administration, Operations Management, Information Technology, or a related field (preferred).Minimum of 8 years of experience in operations management, with a focus on NOC environments.Demonstrated experience in change management, alert management, and operational procedures.Strong leadership skills with experience in team and hybrid worker management.Proficiency in evaluating operational tools and implementing automation solutions.Experience with automation tooling such as Jenkins and Ansible (preferred).Python coding skills are desirable.Excellent communication, organizational, and analytical skills.Ability to work in a fast-paced, dynamic environment.About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.

Diversity, Equity & Inclusion

At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

Hiring diverse talent Maintaining an inclusive environment through persistent self-reflection Building a culture of care, engagement, and recognition with clear outcomes Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.