As a Sr. Operations Manager in the Credit Card Division, you will play a key role in managing vendor relationships, overseeing operational processes, and driving process improvements. You will serve as a liaison between OneMain Financial’s product and operations teams and key partners like FIS. Your responsibilities will include managing vendor meetings, tracking the status of Statements of Work (SOWs), overseeing credit card plastic inventory, and ensuring seamless operational execution.

In the Role

Vendor & Stakeholder Management

Lead vendor meetings, set agendas, track action items, and drive accountability

Serve as a liaison between FIS and OneMain Financial's product & operations teams to ensure alignment and issue resolution

Monitor and manage the status of Statements of Work (SOWs) to ensure timely execution

Financial & Inventory Oversight

Review, approve, and track monthly vendor invoices to ensure accuracy and compliance

Oversee credit card plastic inventory, ensuring adequate supply levels and coordinating reorders as needed

Lead and manage cross-functional projects, ensuring on-time delivery and effective execution

Identify and implement process improvements to enhance efficiency and reduce operational risk

Develop and maintain documentation for key workflows and procedures

Requirements

Bachelor’s degree or equivalent experience

5+ years of experience in program management, project management, or operations within financial services, banking, or credit cards

Experience managing vendor relationships and contracts, particularly with third-party processors (FIS experience is a plus)

Strong financial acumen with experience approving and tracking invoices

Understanding of credit card operations, inventory management, and process improvement methodologies

Strong communication and organizational skills to coordinate between multiple teams

Proficiency in Excel, project management tools (Jira, Asana, or Smartsheet), and PowerPoint

Location: Wilmington, DE or Charlotte, NC [hybrid]

Who we Are

OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we’ve looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.

Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we’re committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There’s never been a better time to shine with OneMain.

Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That’s why we’ve packed our comprehensive benefits package for full- and some part-timers with: 

Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances 

Up to 4% matching 401(k)   

Employee Stock Purchase Plan (10% share discount)   

Tuition reimbursement   

Paid time off (15 days’ vacation per year, plus 2 personal days, prorated based on start date) 

Paid sick leave as determined by state or local ordinance, prorated based on start date 

Paid holidays (7 days per year, based on start date) 

Paid volunteer time (3 days per year, prorated based on start date)