Sr. Ops Management Manager Job ID 201258 Posted 15-Jan-2025 Service line GWS Segment Role type Full-time Areas of Interest Facilities Management Location(s) Atlanta - Georgia - United States of America, Dallas - Texas - United States of America, New York City - New York - United States of America, Washington - District of Columbia - United States of America **About the Role** As a CBRE Operations Management Sr Manager, you will be responsible for overseeing a team responsible for planning, managing, and advising business operations for a large region or high-profile client. **What You’ll Do** Provide formal supervision to employees. Supervise the training and development of staff. Conduct performance evaluations and coaching. Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department target dates. Mentor and coach as needed. Prepare reports for revenue, expenses, and other business metrics. Improve financial performance by making recommendations based on reporting data. Direct the monthly forecasting process for assigned clients or regions. Verify all clients and team follow compliance with company policy, business and professional licensing, real estate law, and state, and federal guidelines. Identify the approach to data clean-up when issues are identified. Partner with national teams and departments to identify and implement organizational “standard processes. Develop and implement training programs, business processes, and system training programs. Approve all communications of policies, procedures, and initiatives prior to distribution. Partner with CBRE Alliance Director and service line leaders to implement overall account strategy throughcommunications, program management and integration to achieve defined goals/targets. Work with Alliance Director and service line leaders to develop effective and robust communication plan and training programs in support of the various account initiatives. Partner with service line leaders to develop and implement internal and client facing results. Provide program / organizational change expertise for the implementation of key initiatives which may include the implementation, maintenance, and improvement of technology platforms to aid in account delivery. (i.e. Experience Insights, CMMS) Ability to manage client relationships and multiple customers. Improve and change existing methods, processes, and standards within the job field. **What You’ll Need** + Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered. + Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred. + Ability to lead the exchange of difficult information, convey performance expectations and balance problems. + Leadership skills to empower the team to achieve broad operational targets with impacts on own job field, multiple job subject areas, and department. + In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc. + Extensive organizational skills and a sophisticated inquisitive attitude. **Why CBRE?** + When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact! Our collaborative environment is built on our shared values — respect, integrity, service, and excellence — and we value the varied perspectives, backgrounds, and skills s of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential! **Disclaimers** + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Sr. Ops Management Manager position is $130,000 annually and the maximum salary for the Sr. Ops Management Manager position is $150,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance. **Equal Employment Opportunity:** CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. **Candidate Accommodations:** CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). **NOTE:** Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions) CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)