Description We are seeking a dedicated and strategic Program Manager to lead the development, implementation, and scaling of standardized processes, policies, and best practices across the Reverse Logistics organization. The ideal candidate will have excellent communication skills, a strategic mindset, and the ability to drive change in a fast-paced environment. If you are passionate about standardization and process improvement, we encourage you to apply. Key job responsibilities The Standardization Program Manager will work closely with cross-functional teams to establish standardized procedures and guidelines for the ReLo network, as well as identifying opportunities for process improvement and optimization. Key Areas of Focus: 1. Drive the development, implementation, and scaling of standardized processes, policies, and best practices across the organization. 2. Provide expertise to align the standardization program with evolving policies and coordinate rollouts. 3. Develop scalable strategies to roll out standardized processes across the network, addressing roadblocks and optimizing the approach using data insights. 4. Manage an intake process for new standardization initiatives, evaluating feasibility and prioritizing based on organizational needs. 5. Collaborate with cross-functional teams to ensure successful implementation and adoption of standardized processes and policies. About the team Reverse Logistics (ReLo) encompasses all operations related to the reuse of products and materials. Unlike Forward Logistics, which moves products from Fulfillment Centers (FCs) to customers, ReLo works backwards and moves products from customers' hands to returns centers to be resold as new, returned to vendors, resold as used, liquidated, donated, recycled, or destroyed. Amazon processes, inspects, evaluates, and disposes of products into different channels to generate recovery to offset the cost of returns. The SCALE team's vision is to drive standardization, continuous improvement, and effective change management across the ReLo network. The standardization program establishes consistent processes, reducing variability and enabling improvements in safety, quality, and the speed of change implementation. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally with non-tech teams - Bachelor's degree Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.