It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job DescriptionSr. Portfolio Release Manager:
The Sr. Portfolio Release Manager is responsible for developing, planning, and managing the end-to-end process of releasing products to market or internal stakeholders. This role ensures that all aspects of the product release, from intake to launch, are executed smoothly and on time. They collaborate with cross-functional teams to minimize risks, address issues, and ensure the successful delivery of the services and offerings according to the strategic roadmap.
Key Responsibilities
Develop and maintain a release strategy that aligns with the overall portfolio roadmap and organizational priorities.Develop the GLD services and offering release lifecycle from intake through to market delivery. Oversee multiple releases across the portfolio, ensuring alignment with broader business objectives.Lead the end to end release process across multiple teams (e.g., development, operations, sales, communications, support) to ensure all aspects of the release are on track. Manage release risks and issues, proactively addressing any roadblocks to ensure timely delivery.Create and enforce clear release governance and standards across GLD. Implement tools and methodologies to streamline release planning and execution.Facilitate discussions with executive stakeholders to align on priorities and resolve conflicts. Ensure resource allocation aligns with capacity planning and organizational goals. Qualifications7+ years of experience in portfolio or release management, project management or operations (Learning and Development experience a plus)Experience managing large scale global programsProven success in managing multiple concurrent releasesSkills Leadership and collaboration Strategic Thinking Problem Solving Communication Technical ProficiencyAdditional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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