If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The University of Miami Health System (UHealth), Department of Pediatrics has an exciting opportunity for a Full-Time Senior Practice Manager General Pediatrics to work in Miami.

The Senior Practice Manager directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational.  Additionally, the incumbent supervises scheduling support staff for neurological physicians to ensure patient access and satisfaction, and effective and efficient coordination of out-patient appointments.

Core Responsibilities:

Manages and coordinates the activities of office and clinic personnel.

Approves time and attendance documents. Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.

Maintains and adjusts job descriptions for department staff. Sets goals and objectives for support staff and evaluates their performance.

Trains or facilitates the training of personnel within the assigned division(s).

Participates in customer service and leadership training.

Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.

Develops and implements an inventory control system for supplies and materials required by the practice.

Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.

Ensures compliance with University policies and procedures.

Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

Ensures employees are trained on controls within the function and on University policy and procedures.

Department Specific Functions:

Collaborate w/ centralized department leadership, in conjunction with the Section Chiefs, to develop operating, capitol and special project budgets for the division of General Pediatrics which includes Pediatric Hospital Medicine, Adolescent Medicine, Behavioral Pediatrics, and General Pediatrics.

Monitors approved budget for the divisions and responds to requests from leadership, including the Director of Finance, for information related to budget variances

Maintains and implements policies and procedures specific to General Pediatric programs which are consistent with the Department and University rules and compliant with state, federal; and professional regulations as well as standard policies and procedures

Performs a limited role as administrative liaison between the divisions, the department, other University Departments and Centers, UMMG and outside agencies and organizations including Jackson Memorial Hospital

Implements the clinical operations plans in conjunction with Division Chiefs, Sr. Practice Manager, and the Senior Administrative Officer, which reflect the strategic initiatives and departmental long-term plans for the Department and School

Develops management reports to track and benchmark division activities including productivity, patient access and patient satisfaction surveys

Produces variance reports related to division charges and collections, and physician work RVU's; other reports would include those related to physician scheduling templates, clinic access and volumes

Responsible for the management, supervision, overall professional growth and coordination of activities for support staff and other non-academic staff

Establish work schedules and assignments for staff at multiple locations, according to workload and clinical volume

Coordinates routine office activity, including telephone answering, completing personnel events, forms, expense vouchers, requisitions, travel for faculty and staff, physicians' schedules and proper coverage for absent support staff during vacations and leaves

Responsible for knowledge of up-to-date physician coding practice and assisting division faculty with CPT and ICD-10 coding questions to ensure proper documentation, compliance and accurate charge capture

Responsible for the monitoring reports related to quality metrics, including Press Ganey Patient Satisfaction Surveys

Coordinates facilities and equipment maintenance and upgrades as necessary

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS:                                                                                                                                                         

Bachelor’s degree in relevant field required, Master’s degree preferred

Minimum 5 years of relevant experience

Knowledge of business and management principles.

Ability to direct, manage, implement, and evaluate department operations.

Ability to establish department goals and objectives that support the strategic plan.

Ability to effectively plan, delegate and/or supervise the work of others.

Ability to lead, motivate, develop and train others.

Ability to maintain effective interpersonal relationships.

Any relevant education, certifications and/or work experience may be considered.

#LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here for additional information.

Job Status:

Employee Type:

Pay Grade: