The Senior Manager of Pricing Customer Insights and Promotions is responsible for analyzing, interpreting and reporting insights to support the strategic and operating plans for the Pricing organization. They also will lead and guide their team to understand the path forward for the company for profitable promotions that drive customer loyalty and retention. The team member will work cross-functionally with all aspects of the Pricing Organization, eCommerce, Merchandising and Marketing. The scope of the responsibilities will span across the business (DIY and PRO) as well as channels (Stores and Online).
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provide objective and holistic view of the impact of all pricing actions at a customer level on the category financials. Identify and interpret short & long-term trends that weave into the pricing actions. This includes effectively communicating and translating the results into actionable business insights.Ability to provide fact-based analyses of customers behaviors and interactions with AAP pricing offerings across the AAP businesses including DIY and DIFM segments. Further differentiate and conduct the analysis across our channels – Online and Stores. Challenge and critically analyze pricing strategies across promotions and coupons in the light of customer behavior and response and routinely apply the knowledge to drive business forward.Understanding the profitability by Customer type, channel and geographic area, and other appropriate segmentation. Also includes understanding the mix/rate and volume impact of changes by customer segmentBuild and lead the team to undertake test and learn based measurements for pricing actions across promotions, coupons for DIY and other pricing levers for DIFM businessComplete what-if scenarios and contingency planning analysesQUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Proficiency in Microsoft Office Software is requiredStrong data and analysis background to navigate different data sourcesStrong analytical skills with the ability to stitch together the insights from disparate data sources both internal and externalStrong strategic / innovative thinkerExcellent listening, verbal, and written communication skillsAbility to problem solve multiple scenarios; operate in a complex, rapidly changing environment while adhering to tight schedules and budgetsDemonstrated ability to balance multiple projects in varying degrees of implementationStrong interpersonal skills, ability to interact effectively with employees at all levels and cultivate relationships with key stakeholders across functions to achieve business objectives and drive strategic change; proven track record of establishing strong relationships with the field sales and operations and experience in leading complex cross-functional teamsEDUCATION and/or EXPERIENCE
Bachelor’s degree in Management, Marketing, Finance, Mathematics, Economics, Statistics, or related field and business experience
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