Overview As we add, improve and maintain Restaurants for Chick-fil-A Inc., domestically and internationally, the demand for technology tools that meet the needs of staff and Operators to unlock this growth in a scalable way remains an immediate and strategic priority. The Sr. Principal Program Lead will be responsible for developing, socializing, and overseeing all aspects of the Operations Services technology strategic roadmap and implementation plan, with stakeholders across departments, such as Restaurant Development (RD), Field Ops and partners in DTT*. In addition, this role will be responsible for critical technology product delivery outcomes as prioritized by the business. This role will consult with and be a critical partner to leadership within DTT, RD, Field Ops and internal technical stakeholders in order to co-design and execute an effective enterprise strategy based on data driven insights and process improvement recommendations. *Digital Technology & Transformation (DTT) engagement includes: Staff Technology Solutions (STS), Digital Experience & Delivery (DED), Operator Technology Solutions (OTS), Enterprise Architecture (EA), International/Entity Technical Services (ETS) and Advanced Analytics & Automation (AAA) teams. Our Flexible Future model offers a healthy mix of working in person and virtually, strengthening key elements of the Chick-fil-A culture by fostering collaboration and community. Responsibilities The Sr. Principal Program Lead will: + Serve as a member of theleadership team, providing input and insight into the team direction, vision and culture. + Develop, design and oversee the technologyroadmapand department implementation strategy for technology, inclusive of robustmigrationplans from current to future platforms, in partnership with DTT. + Prioritize problems to solve,driving alignmentand representing the business needs, when working with 1 sub-team or across many. + Lead critical technologyproductdelivery outcomesin partnership with teams across the business, including Data & Visualization, DTT and the Digital Outcomes Process & Insights Team. + Partner with DTT to achieve highly effectiverhythms and role claritywhile working with all stakeholders on technology product delivery solutions. + Provide guidance to leadership onbudget and resourcesneeded to support technology, and oversee consolidated view of annual technology budget and advocate for prioritized development costs. + Influence and recommendchange managementefforts for new technology implementation and how changes affect all sub-departments, as well as other CFA orgs (finance, supply chain, Support Now, etc). + Providegovernanceon technology decisions proposed within and make final go/no go decision on implementations within sub-groups. + Provide guidanceon testing and business validationof new or changing technology needed to ensure success. + Participate oncross-functional teamsas needed to address enterprise-wide technology needs, ensuring that work is well-represented and accounted for in enterprise decision making. Minimum Qualifications + 10+ years of experience + Bachelor's degree in Computer Engineering, Management of Information systems or other technical degree + Experienced in systems development, system integration, APIs, master data management and data flow + Experience working with cross-functional and cross-department teams + Strong computer skills with proficiency with Microsoft Office suite Preferred Qualifications + Master's degree + Construction industry technology experience + Delivery of enterprise business products and/or platforms + Demonstrated strategic enterprise thought leadership abilities + Ability to work in and facilitate a team environment + Ability to influence others at all corporate levels, especially external to your immediate department + Flexibility & adaptability + Strong project and time management skills + Excellent written & verbal communications skills + Ability to achieve results through leading others, directly or indirectly Minimum Years of Experience 10 Travel Requirements 10% Required Level of Education Bachelor's Degree Preferred Level of Education Master's Degree Major/Concentration Computer Engineering, Management of Information systems or other technical degree Job FunctionRestaurant Development Position TypeExperienced Professionals Requisition ID2024-17562 Posting Location : LocationUS-GA-Atlanta