The Customer Service Worldwide Defect Elimination (WWDE) Organization drives Amazon to provide excellent customer experiences by remediating issues in real-time, reducing defective products and purchasing experiences, and enabling others through our suite of Voice of the Customer tools. We build strategic technology and services used by multiple Amazon groups that allow us to rapidly remediate customer issues in real-time, and identify defects post customer contacts to resolve the issues across Amazon. To expand and innovate on this vision, WWDE is seeking a passionate, customer obsessed, Product Manager to manage tooling for bulk customer resolutions.

Key job responsibilities
As a Sr. Product Manager you will lead requirements gathering, prioritization of feature development, and own driving both the product and program. You will partner with business teams, leaders, engineering teams, scientists, and business intelligence analysts in an agile development environment to launch new features and experiences. Other key responsibilities include monitoring the execution of the project, providing project progress to stakeholders, and ensuring appropriate levels of product quality and performance.

A day in the life
The Sr. Product Manager needs to be an owner of their portfolio; making strategic product decisions grounded in data. You’ll need to dive deep to form an exciting roadmap that will drive improvements to customer experiences.

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

Amazon offers a full range of benefits that support you and eligible family members. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan