Support Center - Irving

The Sr Product Manager owns one or more products of moderate complexity or importance. Develop product strategy, roadmap, and lead project execution. Represent their product to customers and to peers across the organization and is seen as a critical stakeholder for feedback on new feature ideas. The role will informally coach junior PMs.

Major Activities

Evangelize peers with customer insights across their focused domain areaForm a global understanding of the customer experience in their domain based on a synthesis of insights from multiple qualitative and quantitative sourcesRepresent customers in trade-off decisions within their domainAssist with the development of a global product strategyPartner across teams in creating a customer experienceProvide a strong product point of view with business partnersManage the design process through multiple waves of divergent and convergent thinkingAdjust requirements based on new data or strategy changesDesign tests to evaluate solutions with dataAdapt analysis to a specific situation with global implicationsAnalyze data for multiple complex scenariosUnderstand systems and technologies related to their domainFacilitate all aspects of the technical design process effectively across multiple teams and platformsUnderstand localization impact of product changesSet appropriate milestones and final deadlines for cross functional teamsAdvocate software development methodology for a particular project based on experienceCreate and manage product roadmapsEnsure buy-in for the product strategy within the cross-functional teamPromptly and swiftly adapt the approach to a wide array of different or changing situations

Other duties as assigned

Minimum Knowledge/Skills/Abilities

Minimum Education

Bachelor’s Degree in computer science or Business

Minimum Special Certifications or Technical Skills

Delivery of product feature(s) and/or analysis or research in support of feature requirements as an ICMust have influence and creditability with engineersEmpathetic to customer experience down to the smallest detail with product design and requirements discoveryUnderstand customer problemsBreakdown software development and create an iterative development process and prioritization criteriaAll sprints, and demos through Jira - using Jira to track progressClear documentation on productsExecute with excellenceDefine clear DoD for completion and KPIs for success and hold the team accountableCustomer engagement to collect product requirementsCustomer engagement during design and execution phasesCustomer engagement post-releaseArticulate and precise written and verbal communication to customersCommunication to VP and C+ level:  Tech, Business, Finance/CorpCreate a culture of transparency, trust, and respectBe firm without being pushyScope well, do not overpromise or underdeliverCalm poise under stressful situationsCurious and willing to learnExceptional customer service, listening, problem-solving and interpersonal skillsStrong verbal and written communication skills

Minimum Type of Experience the Job Requires

Four (4+) years of previous experience in an office environment with a demonstration of the requisites and superior delivery of services

Preferred Knowledge/Skills/Abilities

Preferred Education

Master’s degree in computer science or Business

Preferred Special Certifications or Technical Skills

Optional PMILead junior PMs on product programsFamiliarity with programming languages

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

To review a comprehensive list of benefits, please visit Michaels Benefits (MIKBenefits.com)

CO, CT, WA and RI only - To review pay ranges for the position you are applying for, please visit Michaels Pay Ranges - CO, CT, WA and RI. (MIKBenefits.com)

For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.

Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.

Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).

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