Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

The Business Technology Service Management Office is part of the global Business Technology team at Workday and is the cornerstone of Workday's business operations. Our mission is to enable all information technology and business teams to deliver world class services to Workday teams and customers. You will be joining a highly skilled and innovative team that is constantly questioning the status quo in a search of better, more intuitive and scalable solutions.

About the Role

As a Senior Product Manager and Process Owner for ITSM you will be leading design, implementation, and adoption of essential ITSM processes such as Incident Management, Request Management, Change Management, Problem Management, etc. You will engage with stakeholders and partner with the development team to innovate and deliver a seamless intuitive user experience that will unlock productivity and ensure service resilience and business continuity. 

Collaborate with Business Technology teams including architecture, consultants, operations, and product teams to understand their requirements and priorities

Work closely with the development team through design, development, testing, release, and maintenance of the ITSM platform to ensure quality and successful delivery on-time

Define a product roadmap for each of the essential ITSM processes

Determine requirements for each release based on user requirements, technical architecture, and business needs

Prioritize work according to the high value objectives and key results

Educate and drive adoption of the ITSM platform features by internal Business Technology teams

Coordinate and align requirements across multiple scrum teams operating in a sophisticated distributed software environment

Define success metrics and monitor process adoption

Leverage the latest industry knowledge to deliver continuous improvement

Communicate and evangelize the ITSM principles among the Workday community 

Lead technical discussions with business teams

About You

Basic Qualifications

7+ years of product management, ITSM architect or similar role

7+ years of hands-on experience implementing processes on one of the major ITSM platforms such as ServiceNow or Jira Service Management

4+ years working cross functionally with multiple business stakeholders and technical teams

Other Qualifications

Bachelor's degree in Computer Science or Engineering, or equivalent experience

Extensive experience implementing ITSM practices in a large enterprise

Experience with true process ownership and accountability for growing a product area

Ability to break down complexity, clearly articulate product requirements, and prioritize enhancement requests

Excellent analytical abilities, including exploration, research, measurement, and monitoring

Excellent organizational, collaboration, and interpersonal skills

Strong self-motivation, problem solving, and execution skills

Experience in a fast-paced work environment

Experience managing competing priorities

Passion for technology and a desire to create and exceptional user experience

ITIL v4 Foundation Certification

Strong understanding of Agile development methodologies

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!