Description We are searching for a talented Senior Product Manager - Technical (PM-T) to join our exciting team building the technical capabilities to measure Amazon's new generative artificial intelligence (GenAI)/large language model (LLM) products; a high-impact, high-visibility product for Amazon. In this role, you will be a core part of the product development team, owning the vision and design for our next feature release, working with Design, Engineering, and leadership to drive alignment on requirements to ensure the product meets the high bar and provide a delightful experience. This is an opportunity to bring your skills to bear and be involved in key design activities for a product that will be used by Amazon teams and users at all levels, including the most senior leadership across the entire company. This is a highly visible product within Amazon and provides an opportunity to influence how teams tackle improving customer experiences. Our short -term (+/ 1 year) objective is to create a self-guided workflow and reporting application that can be used to create a monthly/quarterly reports for Amazon senior leadership. The reports on GenAI/LLM are used to make key strategic decisions about investments to positively impact customer experiences across many of Amazon’s products and services. The long-term objective, is to expand the usability of the application and scale the tool to any/all products at Amazon. A successful PM-T for this work will be able to dive deep into the technical design of this product, understand other Amazon and AWS products and services, identify trade-offs (both backend and frontend), surface hidden edge cases, drive decision making on build vs integrate, and influence and drive long-term product roadmap and success. Key job responsibilities - Own the experience and product design for post-MLP feature releases leading up to General Availability (GA), which includes enhancement features for the MLP (e.g., data ingestion automation) and new features making it easier for leaders to consume (e.g., executive dashboarding). - Deeply understand user needs and effectively translate into product and technical requirements, regularly driving conversations with users and diving deep on their feedback to identify and prioritize high-impact features. - Drive decision-making on the technical design of the in-scope features (e.g., integrate vs build), identify pros/cons and trade-off (both backend and frontend), and dependencies with MLP features and enhancement needed. - Lead feature requirement gathering (e.g., writing business requirement documents), partner with design and engineering on the end-to-end product development lifecycle, drive consensus and alignment with leadership and business stakeholders. - Define feature success metrics, leverage system and clickstream data to understand system performance and user behaviors, and provide recommendations and insights on product and performance improvements. - Play a critical role in influencing the vision and product roadmap for the future (e.g., product capabilities, service model), write effective PRFAQs, stay at the forefront of technology advancements and push the tech frontier of the product. A day in the life Our team is dedicated to improving Amazon’s products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customer’s experience, challenge the status quo, and provide insights that drive innovation to improve that experience. Through our analysis and our insights, we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies. About the team Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers). Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more. Basic Qualifications - Bachelor's degree - 5+ years of product or program management, product marketing, business development or technology experience - Experience with feature delivery and tradeoffs of a product - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience contributing to engineering discussions around technology decisions and strategy related to a product - Experience managing technical products or online services - Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning Preferred Qualifications - Experience in using analytical tools, such as Tableau, Qlikview, QuickSight - Experience in building and driving adoption of new tools Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.