At Amazon Worldwide Returns & ReCommerce, (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects.

We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.

In this role, you will work closely with product managers, program managers, software developers, and operations stakeholders to improve our Reverse Logistics Evaluation software. You will enhance the associate experience with a focus on improving grading accuracy and reducing operational cost. You will be an expert in the functionality and user experience of our core, associate-facing software, which is responsible for ensuring accurate item condition grading, optimized recovery, and best-in-class customer experience.

Key job responsibilities
- Establish a continuous and objective UX research and Associate feedback mechanism to identify improvement opportunities within the grading tools

- Implement targeted UX/UI improvements based on research and feedback, focusing on enhancing the tools

- Define clear metrics and KPIs for tool performance and grading accuracy, ensuring these indicators reflect the effectiveness of new features and overall tool utility

- Construct a robust analytics framework that delivers actionable insights into tool performance and Associate behavior, enabling data-driven enhancements

- Develop a worldwide charter aimed at standardizing tool experience across regions

- Implement a framework for collaboration with regional stakeholders to address unique use cases that impact our tools, users, and customers, ensuring global initiatives accommodate local requirements while maintaining a cohesive strategy