**Position Summary:** The Sr. Product Support Specialist - Onsite acts as the support resource for Censis clients primarily in the Texas region and secondarily for the rest of the Censis client base. Additionally, this role works with internal stakeholders to ensure resolution and client satisfaction on support and technical issues. This position provides excellent support and customer service to clients using the Censis portfolio of products. This includes handling any customer issues on CensiTrac and add-on modules with empathy, documenting all communications until case resolution, and being a reliable team leader capable of providing product knowledge and innovating on current processes. **Primary Responsibilities:** + Serve as the main point of contact for assigned customers to address outstanding technical and application issues, stay in sync with customer requests, and respond to client inquiries regarding the support of CensiTrac and onsite needs. + Independently research, troubleshoot, and solve complex technical and application-related customer inquiries primarily in-person in addition to providing support via phone and email. + Prioritize swift resolution of incoming tickets from customers with professionalism and proficiency in product and SPD workflow – maintain and exceed SLA adherence and CSAT. + Coordinate with clients and appropriate internal departments to ensure clients are properly serviced, maintaining a strong relationship with the CSM assigned to customers. + Develop and maintain an expert-level understanding of the CensiTrac product suite (including but not limited to LoanerLink, ScopeTrac Advanced, AI2, etc.). + Maintain an in-depth clinical understanding of the Sterile Processing Department. + Facilitate and participate in process-improvement projects in the Technical Support department. + Support the Technical Support Specialist role by providing product knowledge, mentorship, and guidance on internal processes. + Participate in (after-hours) on-call rotation. **Requirements/Qualifications:** + 2 - 5 years of experience using CensiTrac in an SPD. + Sterile Processing Technician certificate or relevant experience in a clinical SPD setting. + 2 - 5 years of customer support experience, SaaS preferred. + Proficient in the use of Microsoft Office products. + Excellent presentation, writing, organizational, analytical, and problem-solving skills. + Experience using Zendesk, SalesForce, ServiceCloud, or similar applications preferred. + Experience providing on-site hardware support preferred. **Other Skills:** The Senior Product Support Specialist - Onsite must be independently driven, a dedicated leader, and possess a “hands-on” approach and “can-do” demeanor. This person will be an excellent communicator and motivator with telephone etiquette and possess good interpersonal and listening skills. The ideal candidate will be highly analytical, data-driven, conclusive, organized, focused, strategic, practical, creative, and innovative. Strong problem-solving skills, the ability to multi-task, and a passion for self-growth are a must. **Education:** + Associate or bachelor’s degree in a related area or equivalent experience. **Travel Requirements:** + Must have the ability to travel onsite to assigned customer locations. Up to 80% onsite work. \#LI-KJ1 **Fortive Corporation Overview** Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions. We are a diverse team 17,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating. Fortive: For you, for us, for growth. **About Censis** Censis, the first company to engineer a surgical asset management system that tracks down to the instrument and patient levels, has continually set the standards for the sterile processing industry.From the beginning, Censis has recognized the vital connection between perioperative innovation and efficiency, unparalleled customer care and improved operational performance. By continuing to invest in technology, ease of integration, education and support, Censis provides solutions that empower hospitals and healthcare providers to stay compliant and ahead of healthcare’s rapidly changing environment. With Censis, you’re positioned to start ahead and stay ahead, no matter what the future holds. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. **Bonus or Equity** This position is also eligible for bonus as part of the total compensation package. **Pay Range** The salary range for this position (in local currency) is 56,900.00 - 105,700.00 This position is also eligible for bonus as part of the total compensation package. The salary range for this position (in local currency) is 56,900.00 - 105,700.00 We are an Equal Opportunity Employer Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.