Our team’s mission to deeply understand and improve customer experiences globally.

Amazon is looking for an experienced, talented and highly motivated individual to join our Customer Experience and Business Trends team. The right candidate will have a passion for assessing the end to end experience of selling partners and identifying improvement opportunities, demonstrate analytical thinking, problem-solving skills, and strategic thinking, have experience influencing and earning the trust with senior stakeholders and driving business teams to take action, have a strong sense of urgency and commitment, and possess remarkable creativity and excellent business judgment.

In this position, you will look around corners, build methodologies to generate insights, and make recommendations to senior leaders and drive actions that directly impact our customers.

Key job responsibilities
- Own and execute end-to-end analyses, including scoping, design, data collection, data analysis, creation of recommendations, and presentation of results to senior leadership
- Innovate in methodologies and perform in-depth analyses to deliver key insights in business, customer experience, and technology areas
- Deliver projects in a complex and ambiguous environment, and collaborate with peers and stakeholders across geos and business units.
- Work with senior leaders to understand their priorities and collaborate with them on developing products and services that will improve our customers’ experience
- Support hiring and onboarding of new team members and contribute to our high performing culture

About the team
Customer Experience and Business Trends is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (E.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends.