Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.
The American Heart Association has an excellent opportunity for a Sr. Program Development Manager based in our National Center office.
This position can be home-based.
The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.
#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued™ at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.
ResponsibilitiesThe Senior Program Development and Member Manager will act as the primary point of contact for the Center for Health Technology & Innovation’s (CHTI) Innovator Network members. This senior-level role focuses on building strong, lasting relationships and driving member engagement with the American Heart Association’s mission. This role is pivotal in onboarding new members, fostering ongoing relationships, and scouting and cultivating new business relationships in close collaboration with business development expanding CHTI’s offerings and solutions to maximize member value.
In addition, the role will oversee strategic alliances, such as collaborations with AARP and will play a vital role in advancing key initiatives working with the CHTI team and Association stakeholders to drive CHTI’s impact in the health technology, deliver further membership value and cultivate new relationships. The ideal candidate will bring exceptional organizational expertise, outstanding communication skills and a deep passion for leveraging health innovation to transform patient care and outcomes.
Key Responsibilities
Membership Onboarding and Engagement
Redesign and optimize the onboarding strategy to deliver a seamless and elevated member experience.Lead onboard meetings with new members to introduce benefits, clarify expectations and establish ongoing communication plans.Create and maintain onboarding materials, including email templates, press release drafts, and branding guidelines.Schedule and facilitate -regular and ad hoc calls with members to provide updates, offer support, and identify new engagement opportunities.
Ongoing Account Management
Refine and implement strategies to deepen member relationships and enhance their overall experience.Track member activities, ensuring timely follow-ups on requests such as research protocol reviews, funding opportunities, and Key Opinion Leaders (KOL) connections.Leverage the full breadth of the Association’s resources to connect members to relevant programs and initiatives across the organization.Oversee open invoice processes by coordinating with finance to resolve payment issues and following up on overdue accounts.Manage member renewals, initiating conversations at least three months in advance and facilitating agreement updates or amendments.
Account Growth and Cultivation
Develop and execute strategies to nurture existing Innovator relationships, expand CHTI offerings, including science-backed licensed content and develop and cultivate new business relationships.Collaborate with the CHTI team to promote sponsorships, exhibitor space and other value-driven opportunities.
Partnership, Event Support & Volunteer Engagement
Manage relationships with external partners such as AARP AgeTech Collaborative, The ECH Alliance HLTH Community, ensuring successful execution and mutual value.Develop and maintain relationships with CHTI’s ecosystem of clinical and science experts and volunteers. Collaborate with CHTI team to create agendas and run/support volunteer group meetings and engagementsTrack and manage CHTI presence at industry events and take lead to establish plans, agenda, room blocks, outreach, etc.
Scientific Sessions
Working across the CHTI and other teams, coordinate all aspects of the annual Health Innovation Pavilion, including exhibitor recruitment, sponsorships and event logistics.Develop and execute all aspects of the Health Tech Competition, managing pre, during and post activities including applications, promotions, communications with finalists, and on-site coordination.Oversee all aspects of the Health Innovation Pavilion receptions held during Scientific Sessions
Communications and Branding
Support the creation and communications compliance review process of member announcements, press releases, and branding materials to ensure consistency and alignment.Leverage member webinar series for Innovator Network member engagement.Serve as backup to updating content on CHTI website.Conduct regular branding audits to ensure compliance, addressing any necessary updates with members.Assist in producing newsletters, social media content, and marketing materials to strengthen member engagement.
Program and Initiative Support
Partner with internal teams to advance strategic initiatives, such as enhancing CRM systems, improving member satisfaction research, and streamlining operational processes. QualificationsBachelor’s degree in business, communications, healthcare, or a related field.7+ years of experience in account management, partnerships, or program coordination, preferably in healthcare or technology sectors.Strong organizational and project management skills with attention to detail.Excellent communication and relationship-building abilities.Proficiency in tools like Microsoft Office, CRM systems, and project management platforms.Passion for health innovation and commitment to improving patient outcomes.
What We Offer
A dynamic role at the intersection of health, technology and innovation.The opportunity to work with industry leaders and groundbreaking organizations.A collaborative team environment with a mission-driven focus on improving lives through innovation.
Compensation & Benefits
The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.
Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.
Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.
Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.
Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.
Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.
Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.
The American Heart Association’s 2028 Goal: Building on over 100 years of trusted leadership in cardiovascular and brain health, by 2028 the AHA will drive breakthroughs and implement proven solutions in science, policy, and care for healthier people and communities. The greatest discoveries in health must reach everyone where they are.
At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.
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In accordance with local and state laws where applicable, qualified applicants with arrest or conviction records will be considered for employment.
EOE/Protected Veterans/Persons with Disabilities
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