Amazon’s mission is to be the world’s most customer-centric company, and our Homepage is how millions of customers begin their interactions with Amazon every day. We are a global team that starts with the customer and works backwards in order to build great customer experiences across all devices (mobile app, mobile web, desktop, and tablet). Our team is looking for a process-focused, organized, and data- and timeline-driven Senior Program Manager to lead Operations for the Homepage. This is a highly visible, high impact role that requires sound judgment, high levels of ownership, bias for action, and the ability to execute independently and proactively. Excellent written and verbal communication skills and executive presence are also required.


Key job responsibilities
* Proactively identifying and implementing process improvements and durable mechanisms to optimize Homepage performance management and measurement, manage inbound communications from key partner teams and senior leadership, and ensure operational readiness for key initiatives and events * Reporting on key inputs and outputs and process improvements to leadership teams
* Managing new programs, including assigning and load balancing team projects
* Leading and helping resolve leadership escalations and responses (most often through or with heavy support from team members)

A successful candidate will have a demonstrated track record of organizing, mobilizing, and motivating teams and making short and long-term operational improvements within a fast-paced environment. This will require excellent verbal and written communication skills, a high degree of organization, and an ability to manage multiple, competing priorities simultaneously. We're also looking for demonstrated analytical and quantitative skills, with the ability to use hard data and metrics to back up assumptions and proposed improvements.


A day in the life



About the team
The Homepage team's mission is to inspire and delight customers by helping them discover their next shopping journey, tailored to their unique interests and tastes. Despite the large scale of our business, we maintain a start-up, team-, and people-first mentality. This is an exciting time to join us, as we're re-imagining the Homepage experience we deliver and how we operate at scale.