Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) builds on that foundation with a bulk storage and distribution service for FBA sellers. This team continues to innovate towards creating an integrated end-to-end supply chain offering.

We are looking for a passionate, result-oriented, and influential Sr. Program Manager to drive the Operations Experience for AWD. This is an opportunity to work in a startup like environment within Amazon and we seek candidates who are motivated by a fast-paced and highly entrepreneurial environment. This role is a part of a global organization.

The successful candidate has program management and operations experience. This candidate must be an effective partner, as they will need to drive issue resolution and experience improvements through Operations partners. This candidate must be able to navigate ambiguity and new program launches. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities.

Key job responsibilities
Key responsibilities for the Sr. Program Manager (Ops Experience) will include Seller escalation tracking & resolution, defect reduction, provide the business perspective for new product and site launches. This role drives seller-facing support for Multi-Channel Distribution (MCD), creating processes, investigation paths and policies to support pilots and launches. This role is responsible for the following actions which feed team goals:
- Improve Tier-2 level escalation resolution SLA where unknown ops issues and or Ops actions are required
- Own the seller experience & related KPIs (TILT, TOLT, etc.) in partnership with Supply Chain
- Reduce Ops defect and repeat Ops issue type barriers for sellers in partnership with Product/SCI