Amazon has spent years building one of the world’s most efficient and optimized supply chains. Amazon Warehousing and Distribution (AWD) builds on that foundation with a bulk storage and distribution service for FBA sellers. This team continues to innovate towards creating an integrated end-to-end supply chain offering.

We are looking for a passionate, result-oriented, and influential Sr. Program Manager to drive the Seller Experience for AWD. This is an opportunity to work in a startup like environment within Amazon and we seek candidates who are motivated by a fast-paced and highly entrepreneurial environment. This role is a part of a global organization.

The successful candidate has program management experience and skills to manage high-visibility escalations. This candidate must be professional and comfortable in engaging sellers, driving complex issues to resolution and summarizing outcomes for VP-level review. We are looking for someone who is detail-driven, and has excellent problem solving and communication abilities.

Key job responsibilities
Key responsibilities for the Sr. Program Manager will include Seller escalation tracking & resolution, leading high-visibility seller escalation coordination, compiling VP summaries, identifying campaigns to drive adoption and identifying critical sellers to provide step-by-step support. This role drives the AWD Voice of Seller program, consolidating anecdotes across teams and surfacing key pain points to drive the product roadmap and operational improvements. This role is responsible for the following actions which feed team goals:
- Increase seller adoption of critical sellers by reducing friction with white glove issue support
- Monitor seller forum and social media posts, providing responses within SLA
- Increase existing seller adoption through proactive identification of inbound/replen opportunities which can be solved with outreach campaigns and seller engagement
- Produce Voice of Seller weekly/monthly program report outs