Description Central Operations (CO) is a team that explores new approaches and ways of working at Amazon Logistics, delivering scalable solutions for running increasingly complex and growing last-mile delivery networks. The CO is responsible for the critical processes of last mile delivery, such as Route planning, Scheduling and Forecasting, On Road Management, and has a vision to continually transform the way we do this in a scalable manner. We are looking for Program Manager to join our team and drive improvements to the processes and technology used within Central Operations (CO). Program Manager must be able to excel and grow in a new team with high ambiguity. In this role, you will think big, develop original ideas, and directly influence and collaborate with the Transportation team, Last Mile Tech team, Operations, and business development teams to further expand Central Operations also responsible for developing strategic approaches. More Information (Japanese Only) ・Department: Last Mile(AMZL) (https://www.amazon.co.jp/b?node=5637343051) ・Job:Project Management (https://www.amazon.co.jp/b?node=5609904051) ・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support, please visit https://www.amazon.jobs/en/disability/jp. Key job responsibilities • Define the program (mission, vision, tenets), set objectives, analyze data, and drive improvements that are quantified with metrics • Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions • Oversee gaps between teams, processes and systems • Identify and mitigate risks (before they become roadblocks) • Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership • Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems • Partnering with other analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals About the team The Last Mile Execution team, to which the Central Operations (CO) belongs, is a very unique team consisting of three teams: Planning, Analytics, and Central Operations. This is a exciting team as we have a lot of cross-functional responsibility from planning to execution, but at the same time, each team's process design and changes require careful assessment. In this role, Program Manager will have the opportunity to experience the joy of working in a team, communicating and persevering to achieve results. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Business English Preferred Qualifications - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - 2+ years of driving process improvements experience - Excited about working in a diverse group and contributing to an inclusive culture