Description The Global Fleet and Products organization is responsible for managing and growing the Amazon Last Mile Fleet. This team is looking for a Sr. Program Manager to ensure world-class vehicle safety and 100% mission capable vehicles for the Amazon Fleet and guide strategic, tactical, cross-functional, and technology-related projects and programs. Key job responsibilities • Lead full life-cycle of complex cross-functional projects and programs with considerable impact across multiple organizations. • Work autonomously, seeking to understand business problems, automation limitations, scaling factors, boundary conditions, and reasons behind leadership decisions. • Measure and manage performance to daily metrics as a SME responsible for Delivery Station Fleets to maintain the world’s safest and fully mission capable vehicles. • Partner with Amazon Operations leaders, Delivery Service Partners (DSP), and program teams to achieve business goals. • Engage Operations and DSP teams on standard work and best practices. • Maintain accountability to Fleet standards with in station presence, audits, and coaching. • Synchronize with third party companies to ensure Best in Class service is provided to the Amazon Fleet. 5 days a week either travel or in delivery stations within the region required. **This person will support the Chicago/MidWest regions and/or surrounding areas in Chicago metro **Permanent worksite will be located in the Chicago metro market. No location flexibility is available at this time. Internal job description \#AMZLCorp **This person will support the Chicago metro region and surrounding areas in the US. **Permanent worksite will be located in the Chicago metro market. No location flexibility is available at this time. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.