The New Seller Recruitment (NSR) organization identifies and recruits the brands and products our customers want and helps drive their success by ensuring a strong start on Amazon. The Sr. Program Manager for Learning and Development will create, execute, and continuously iterate role-based/vertical sales learning sessions for existing account teams, supporting specific training needs. They will add this content to existing programs or deliver as net-new training/programs and where appropriate, conduct Train the Trainer sessions to scale relevant material to other verticals. The ideal candidate is resourceful, customer-focused and team oriented, with a background in sales enablement. They will enjoy the challenges of developing and improving processes in a dynamic organization. They are highly autonomous and have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and ever-changing business environment. The Sr. PM, L&D, must be able to Think Big and Dive Deep, and be skilled at managing multiple priorities, and communicate effectively with employees at all levels.

Given the NSR goal to build a healthy pipeline of new sellers and valuable selection for the US 3P Business, the Sr. PM, L&D, is responsible for foundational improvements in how we train account reps to engage with sellers throughout the one-year sales cycle. In this role, you will design, develop, and evaluate innovative and scalable learning solutions using modern learning technology and methods. You will dive deep into the role of your customers to understand their challenges. You will partner with stakeholders and subject matter experts to identify training needs and objectives, determine priorities based on business goals, and secure resources. You will work with Instructional Designers to produce engaging course content, learning activities, and knowledge assessments for instructor-led and blended modalities. You will be the voice of the learner and the business, ensuring that their needs are at the forefront of our efforts and help our team iterate and improve our programs.

This position involves regular communication with management and stakeholders on status, relevant insights, and operational program metrics. Essential traits include influencing capabilities, project management skills, an executive presence, and the ability to successfully manage multiple competing priorities simultaneously. The ideal candidate will also have strong analytical abilities and be able to balance high standards with delivering results at scale in an ambiguous environment.



Key job responsibilities
- Become ingrained with the business, goals, challenges, inputs, tools, etc. of NSR employees
- Iterate on and implement the strategy for NSR sales training including but not limited to: developing measurements of success based upon business impact/metrics, implement live and self-directed learning programs
- Develop and deliver world-class training and learning opportunities that are scalable to enable our team to deliver the world’s best service for our Selling Partners
- Collaborate with our sales leaders to rapidly innovate and develop highly effective training material, assessments, and learning options
- Create and implement employee development programs to increase employee engagement and satisfaction
- Manage a curriculum portfolio to ensure the team has accurate and up to date training materials and assessments from new hire onboarding through continuing education and role specific accreditation programs
- Develop and use assessments to guide and validate learning
- Design and develop exercises, tutorials, job aids, assessments, and other methods of learning including social or connected learning strategies
- Perform needs analyses using available data and evaluate program results to continuously improve learning effectiveness and deliver results