The FBA Defect Prevention and Reconciliation (DP&R) organization builds innovative technical products that recognize, reconcile, and prevent exceptions within Amazon’s end-to-end supply chain. We are building a future where we capture, analyze, and explain every inventory defect that leads to reimbursement across all stages of the supply chain (i.e. inbound, distribution, storage, fulfillment, returns) and measure and improve Seller Experience.

This role acts as a single-threaded-leader responsible for reimbursement integrity and risks. This includes leading setting up the programs and metrics to determine the use cases and size of the problem. You will be deep diving into operational inefficiencies, tracking performance, and working with Product, Operations, and Tech to drive automation. As part of this, to understand problems effectively, this role requires the ability to identify risks and opportunities in strategies, and organizational structure. This position is be responsible for making tradeoff decisions across multiple teams, VP organizations, and policies. This role is also responsible for writing business updates, requirements, and aligning stakeholders.

If you have an entrepreneurial spirit, love to work with data, enjoy operational challenges, and are interested in building solutions to challenging problems that have a wide impact, this role may be for you.

Key job responsibilities
- Single threaded leader for seller defect and reimbursement integrity, risk and outlier analysis throughout Amazon’s supply chain including inbound, outbound , removals and customer returns
- Define and deliver important programs with broad cross-organizational and/or cross-regional business impact.
- Use data analytics to deliver solutions and mechanisms that resolve significantly complex problems and provide a long-term beneficial impact on a large segments, both internally and externally to DP&R.
- Contribute both in and outside of DP&R to improves business efficiency, to simplify and to improve quality, to reduces bottlenecks, and to further deliver FBA’s value proposition to sellers.
- Operate with autonomy, showing high judgment in decisions that have business and possibly technical implications.
- Represent, verbally and in writing, complex decisions, trade-offs, and potential solutions clearly to VPs and when needed, SVPs.
- Build consensus. Align teams toward coherent strategies. Bring clarity to complexity, probe assumptions, illuminate pitfalls, and foster shared understanding.
- Raise the bar managing Projects and leading Program Management.