Description Amazon Logistics (AMZL) Japan is seeking a Senior Program Manager who will be making an impact on the delivery experience of drivers and customers as well as business growth by leveraging Amazon's latest global technologies. This is an exciting opportunity to join a team of technical experts in a rapidly growing last mile logistics business within Amazon. The program managers strive to be experts on the software tools and applications in AMZL network with deep understanding on business goals and operational complexity. As a Senior Program Manager, Routing Technology, you are accountable to identify actionable opportunities by analyzing data, proposing to senior leaders, and involving stakeholder teams to achieve the targeted outcome as a tech subject matter expert with a business judgement. You will work across technology, operations and other stakeholder teams on assessment, localization, adoption and optimization of world class technical solutions in order to positively impact customer experience while supporting business growth. You will act as a change leader to drive best use of technology in Amazon Japan's last mile delivery operations to make an impact on business and customers. More Information ・Department: Last Mile (AMZL) (https://www.amazon.co.jp/b?node=5637343051) ・Job:Program / Project Management (https://www.amazon.co.jp/b?node=5609904051) ・Location:Tokyo Office (https://www.amazon.co.jp/b?node=5589794051) Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. For individuals with disabilities who would like to request for support, please visit https://www.amazon.jobs/en/disability/jp. Key job responsibilities - Develop hands-on understanding on on-road operations and performance as well as drivers' experience - Partner with product and technology organization overseas and identify effective solutions - Advocate use cases peculiar to Japan in worldwide organization to influence the development roadmap - Be a thought leader for operational excellence and drive standardization as a technical subject matter expert - Highlight areas of business opportunity and risk in on-road productivity and quality to senior leaders - Roll up sleeves and be on top of high-severity technical issues to avoid/minimize impact on customers - Manage complex multi technology/operations/business organization opportunities and influence them - Pull and analyze large data sets to derive actionable opportunities - Travel approx. 10% to delivery stations across Japan A day in the life - This role bridges the cutting-edge technology and the logistics operations, having a direct impact on customers and drivers. - The role gives you an opportunity to disrupt business model with innovative technology at Amazon and make an impact in Japan market. - The position lets you bring in the global latest technology to Japan and be a part of discussion on global tech roadmap to address local needs while partnering with counterparts in various regions like U.S., EU and India. - You will have a complete ownership to identify opportunities, influence stakeholders, and create an actual result. - You will work in a diverse and inclusive environment with colleagues that are diverse in culture, nationality, background, etc. Basic Qualifications - 5+ years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy, end to end delivery, and communicating results to senior leadership - Experience working cross functionally with tech and non-tech teams - Bachelor's Degree or equivalent experience - Business level of English Preferred Qualifications - 2+ years of driving process improvements experience - Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field - Business level of Japanese - Excited about working in a diverse group and contributing to an inclusive culture