Description Amazon created one of the most sophisticated supply chains in the world. From the introduction of Amazon Prime, to the use of advanced technology for package delivery, Amazon consistently drives change from the front of the pack. Amazon is searching for an innovative and solutions-oriented Sr. Quality Program Manager, Ops Engineering who is able to collaborate effectively with internal and external technical teams and be responsible for the overall quality and commissioning of the MHE systems across multiple building types. The person will possess a strong program management background, will have demonstrated experience leading medium to large projects, and will have a well-rounded technical background in current MHE technologies and storage solutions. You must be able to thrive and succeed in an innovative environment, and not be hindered by ambiguity or competing priorities. This means you are not only able to develop and drive high-level strategic initiatives, but can also roll up your sleeves, dig in and get the job done. Key job responsibilities • As a Sr. Quality Program Manager - Ops Engineering, you will be responsible for ensuring that our MHE Systems meet the highest quality standards and that our qualification processes are optimized for efficiency and reliability. Your primary duties will include: • Develop, implement, and maintain quality control processes and procedures to ensure the consistent quality of material handling equipment. • Develop key partnerships and programs that align vendor process and product build cycles to the needs of Amazon growth and scale with quality systems at the core of the development • Architect a BIQ (Built in Quality) mentality and validation program to align vendors to cultural and procedural transformations • Work closely with cross-functional teams and stakeholders (including but not limited to: PETs, SPD, WWDE, RME, AE, Operations) to make sure quality tools and programs meet the needs of the business • Lead and coordinate execution efforts between internal teams and outside vendors focusing on quality improvements • Work directly with vendors to issue Change Requests required to improve quality on any in-flight projects, negotiate Change Orders, and work internally to secure funding to complete additional qualification scope, as necessary • Continuously assess quality processes to identify opportunities for process improvement, efficiency gains, and cost reduction. • Be a champion for quality in actions and culture • Ability to travel up to 75% to interact with internal and external business and technical leaders A day in the life Amazon offers a full range of benefits that support you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include: 1. Medical, Dental, and Vision Coverage 2. Maternity and Parental Leave Options 3. Paid Time Off (PTO) 4. 401(k) Plan If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply! Basic Qualifications - Bachelor’s degree in Industrial Engineering, Mechanical Engineering, or other STEM field; or 2+ years relevant Amazon experience. - 8+ years of experience as a project engineer, process engineer, project manager, manufacturing engineer or related occupation - Experience with design, installation, commissioning, or maintenance of complex material handling conveyance systems (MHE Systems) in package sortation, fulfillment and distribution facilities - Strong skills with Microsoft Office products: Excel, Project and Outlook - Excellent communication and interpersonal skills. Preferred Qualifications - Master’s degree in Engineering, Operations, Business Administration, or a related STEM field. - Six Sigma Certification - 8+ years’ experience related to quality control, transportation/logistics and/or fulfillment/distribution centers - Advanced knowledge of fulfillment/distribution operations - 5+ years of experience with Material Handling Elements, MHE design, Installation, commissioning, maintenance of high-speed, automated sortation, PLC controlled-multiple conveyor subsystems and equipment, integrated with robotics Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.