Description The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases. Amazon’s Logistics Claims Management team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will lead strategy on auto physical damage processes and TPA performance. Further, you will help develop programs and tools that contain costs, and continue successful third-party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements. Key job responsibilities Within the Last Mile organization, the successful candidate will support and report to a Senior Manager on the Logistics Claims Management team, focusing on TPA performance, process improvement, and vendor oversight. Duties may include, but are not limited to, the following: • Oversee the management of commercial auto physical damage claims, with the future possibility of leading an auto physical damage claims team. • Accountable to TPA performance and ensuring the delivery of WoW, MoM, and EOY goals. • Develop strategy and actions plans to lead process improvement initiatives through internal and external team collaboration. • Work closely with third party administrator (TPA) and insurance partners to drive continuous improvement, while supporting simplicity, efficiency, and cost containment. • Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams. • Leverage subject matter expertise to deep dive processes, challenge status quo, and develop tactful solutions that will be impactful to program goals. • Support internal audits to ensure quality and compliance are in accordance with client service instructions and performance expectations. • Partner with vendors to develop and/or update standard operating procedures that align with program goals. • Utilize and develop metrics to make data driven decisions for process evaluations and recommendations. Basic Qualifications - 6+ years of auto liability and property damage claims experience - 6+ years of claims leadership experience - Valid Property & Casualty Adjuster’s License - Proven ability to lead projects while demonstrating forward thinking and a high level of initiative. - Ability to balance competing priorities while handling each with a level of urgency. - Strong interpersonal and communication skills, with ability to professionally communicate both verbally and in written format. Preferred Qualifications - Fleet or commercial auto claims experience - Organizational or operational oversight - ARM, AIC, CPCU, or similar designation - Available for domestic travel up to 25% Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $109,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.