The DSP (Delivery Service Partner) Offer & Expansion team is part of the Last Mile Product and Technology organization and is responsible for designing, launching, and managing the strategy of the Delivery Service Partner (DSP) program around the world across all of its various use cases. Amazon’s Logistics Claims Management team is seeking a talented claims professional to support our rapidly growing and evolving global auto program. You will lead strategy on auto physical damage processes and TPA performance. Further, you will help develop programs and tools that contain costs, and continue successful third-party administrator (TPA) strategies and relationships. You will have a strong working knowledge of commercial auto insurance policies and experience with large transportation fleets. You will have experience adjudicating both litigated and non-litigated claims in a time-efficient and cost-effective manner. You will help build processes and strategies for handling new issues that arise in a business-centric way while addressing risk. Typical transactions will range from standard claims settlement to complex high dollar agreements.

Key job responsibilities
Within the Last Mile organization, the successful candidate will support and report to a Senior Manager on the Logistics Claims Management team, focusing on TPA performance, process improvement, and vendor oversight. Duties may include, but are not limited to, the following:

• Oversee the management of commercial auto physical damage claims, with the future possibility of leading an auto physical damage claims team.
• Accountable to TPA performance and ensuring the delivery of WoW, MoM, and EOY goals.
• Develop strategy and actions plans to lead process improvement initiatives through internal and external team collaboration.
• Work closely with third party administrator (TPA) and insurance partners to drive continuous improvement, while supporting simplicity, efficiency, and cost containment.
• Effectively communicate recommended risk mitigation strategies to cross-functional and internal leadership teams.
• Leverage subject matter expertise to deep dive processes, challenge status quo, and develop tactful solutions that will be impactful to program goals.
• Support internal audits to ensure quality and compliance are in accordance with client service instructions and performance expectations.
• Partner with vendors to develop and/or update standard operating procedures that align with program goals.
• Utilize and develop metrics to make data driven decisions for process evaluations and recommendations.