The Regulatory Intelligence, Safety and Compliance (RISC) team under Trustworthy Shopping Experience (TSE) organization is looking for a Sr. Risk Manager with a strong record and proven program management experience to lead the design and improvement of worldwide selling partner content, communication, and education. In this role, you will establish standards, implement process improvement, setup mechanisms, and execute projects to ensure we are delivering a high bar of content. You will communicate cross-functionally and to leadership on status, risks, and process changes. This role requires a self-driven, autonomous, and proactive individual with effective professional and written communication skills. RISC team's mission is to protect customers from products that are unsafe, illegal, illegally marketed, controversial or otherwise in violation of Amazon's policies while enabling our Selling Partners (SPs) to offer their broadest selection of safe and compliant products.

The ideal candidate will leverage extensive project management experience, combined with analytical capabilities and a keen sense of innovation, to lead complex projects from conception to completion. They 1) work effectively and collaboratively to establish documented standard, mechanisms, and processes, 2) actively engage in determining overall strategy to improve selling partner user experience globally, 3) efficiently audit current processes and deploy improvements, 4) highly proficient in program managing internal workstreams.

You will have shown that you are a self starter and comfortable in dealing with ambiguity, helping drive towards scaling our processes to enhance selling partner experience (SPX). This includes:

• Identifying and implementing mechanisms that will enable us to improve compliance content, communication and education.

• Auditing policy, standards, and processes, while using your knowledge to enhance these checks and launch new enhancements to provide best in class compliance SPX.

• Partner with cross-functional program, product, tech, business and policy teams to help identify and create controls upfront to improve SPX.

• Identifying opportunities to automate or semi-automate manual customer-facing and internal business processes and procedures using Amazon’s tools and technology, improving tools, features and reducing SP friction, enhancing self-service tools and improving efficiency, engagement and the overall SPX.


About the team
RISC - Business and Legal Support (BLS) provides strategic support for high-priority requests from legal partners, regulators, law enforcement, and business. BLS drives short-term solutions for immediate issues, and finds long-term solutions to address the root cause.