Your role

This position is both strategic and tactical in nature - blending insightful observation and gap analysis with refinement and solution-focused execution through diverse enablement efforts. As Senior Enablement Manager, you will develop and deliver both micro and programmatic training content, create impactful and consumable sales resource materials, design and facilitate hands-on learning activities, and assist in improving, simplifying, documenting, and rolling out role-based tool & process workflows. This position is uniquely situated to facilitate cross-functional collaboration across Sales, Operations, Marketing, and Enablement teams in order to tackle common revenue goals. You’ll combine creativity and energy with thoroughness and confidence to ensure the successful adoption of new approaches, reduce friction in the AE motion, and help foster a culture of continuous learning & improvement.

This position reports to the Senior Manager of Revenue Enablement and will be based in Austin, Texas. The expectation is to work in-office at least two days per week, with the option to work remotely otherwise. 

What you’ll do

Own the AE training and enablement efforts from development to facilitation and tracking impact. Examples include: role-specific onboarding initiatives, ongoing upskill enablement, certifications, content curation, and effective communication flows.  Work both independently and collaboratively with Enablement peers to design, develop,and execute sales enablement strategies in a variety of mediums (reference materials, on-the-job-training, instructor-led training, virtual training, eLearning, and coaching). Partner with sales leadership to identify gaps in skills or knowledge and design training programs to address them. Act as a conduit amongst cross-functional teams and working with Sales leadership to funnel and prioritize tasks to align to high payoff activities and share insights/perspectives to help elevate the effectiveness of the AE org. Partner with Product Enablement and Product Marketing to continually educate and update AEs on product features, positioning, and messaging. Contribute to onboarding efforts for new hires, with a focus on quickly ramping up their understanding of Dialpad and selling skills. Collaborate on company-wide sales enablement projects and initiatives. Measure and report on the effectiveness of enablement programs, using data to drive continuous improvements. Work closely with the overall Sales Enablement team to ensure that initiatives are aligned and integrated across the business.

Skills you’ll bring

2+ years of experience in Sales Enablement, Sales, or a related role, with experience in supporting or working closely with sales teams ideally in the UCaaS and CCaaS industry. Strong understanding of basic sales process and terminology, common sales methodologies, and how to enable sales teams for success. Excellent communication, facilitation, and presentation skills, with the ability to collaborate effectively with cross-functional teams. Experience using Salesforce, LearnUpon, and/or Highspot preferred. Ability to manage multiple projects and deadlines in a dynamic, fast-paced environment. A proactive, problem-solving mindset and a passion for continuous improvement. Bachelor’s degree preferred. Sales experience preferred.