**Job Description** **Garelick Farms, Dairy Farmers of America, is excited to announce an opening for a Sr. Sales Support Specialist.** **We offer excellent benefits and competitive pay with great growth opportunities!** **GENERAL PURPOSE** Provide administrative and operational support directly to a sales team to assist in achieving sales targets. Collaborate with the sales team to ensure the timely and accurate processing of sales -related tasks. Coordinate activities between the sales representatives, customers, and various internal departments. Support the successful implementation of new accounts and ongoing account service to customers. Handle a wide variety of sales support activities as a result of full understanding of sales process and operational knowledge. Function as a go-to resource and provide assistance to team members. **JOB DUTIES AND RESPONSIBILITIES** • Complete all necessary paperwork, ensuring proper signatures, and provide completed paperwork to appropriate group within established timeframes • Maintain organized records of leads, sales activities, customer interactions (inbound or outbound), and communications in designated system, ensuring information is accurate, comprehensive, and up to date • Liaise with other departments or escalate to supervisor to address customer concerns and ensure effective problem resolution • Create sales reports (customer inquiries, sales trends, customer complaints, delivery or service problems, reasons for product returns, etc.), forecasts, and performance analyses for the sales team • Assist in lead generation and qualification activities, such as data research and prospecting. Call out on prospect lists to assess interest in products and/or services and forward all leads to the sales team • Participate in sales meetings, providing updates on sales status, customer feedback, and other relevant information • Support order processing and management. Process sales orders accurately; coordinate fulfillment, shipping, and delivery to meet customer expectations; monitor the order status and provide regular updates to customers and the sales team; and handle order changes, cancellations, and returns, ensuring compliance with company policies • Maintain updated knowledge of the company's products and services to address customer inquiries effectively • Identify and suggest process improvements to streamline sales support operations • The requirements herein are intended to describe the general nature and level of work performed by employee, but is not a complete list of responsibilities, duties, and skills required. Other duties may be assigned as required. **Requirements** **EDUCATION AND EXPERIENCE** • High school diploma or equivalent • 2 to 4 years of sales support, customer service, or related experience • Certification and/or License – may be required during course of employment **KNOWLEDGE, SKILLS, AND ABILITIES** • Knowledge and skill with Microsoft Office Suite and company specific systems • Able to perform tasks and duties without constant supervision • Able to communicate clearly and effectively, both verbally and in writing for a diverse range of internal and external audiences • Able to handle challenging or conflict situations with tact and professionalism • Able to work with accuracy and attention to detail • Able to provide quality deliverables on time • Able to gather data, compile information, and prepare reports • Able to follow directions and meet deadlines • Able to work independently and in a team-oriented collaborative environment • Must be able to read, write and speak English An Equal Opportunity Employer **Pay Range** 27.00