#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.

About the Role:

CrowdStrike is looking for a Senior Salesforce Support Engineer to join our fast growing Go to Market Applications team. In this role, you will help the team discover creative and sustainable ways to solve business challenges and improve our software capabilities and functionality for our various business stakeholders. You will contribute your expertise in primarily assisting our Sales Reps and Specialists seeking support across the Salesforce landscape - Sales Cloud, CPQ, Service Cloud and Partner, Customer Community. You will be working alongside a supportive and fast-paced team with numerous opportunities to increase your professional knowledge, expertise and expand your expertise across the L2C space.

What You’ll Do:

Provide L1 support for Salesforce features, applications and projects. This will involve debugging, troubleshooting, and taking responsibility to see that the issue is fully resolved

Resolve customer service issues and skillfully manage complex customer service needs

Manage end user’s expectations and experience in a way that results in high customer satisfaction

Collaborate with different dev teams across the platform and bring resolution to the issues

Develop and maintain technical expertise in assigned areas of product functionality and utilize that expertise effectively to help customers

Generate/ update custom reports/ dashboards on need basis

Perform and document root cause analysis on the major problems & recurring issues

Support ongoing Salesforce administration such as update user permissions, create accounts/profiles, create flows for process automation

Assist with the design and delivery of our platform and associated technical trainings

Assist developers in troubleshooting leveraging your strong functional & technical expertise

Review & troubleshoot support cases for use case accuracy; gaining functional expertise across the platform would be critical for this

Coordinate with Dev & DevOps teams in identifying the best practices that will help prevent P0s

Complete assigned project responsibilities

Create knowledge base materials dedicated towards operational efficiency while also empowering and enabling the developer community

Maintain a flexible and proactive work environment

What You’ll Need:

Bachelor’s degree (technical degree preferred)

3+ years of software development with at least 3 years of Salesforce application development experience

Experience working with Sales Cloud, Service Cloud and CPQ

Detail-oriented, organized, self-motivated, hard working, and a great team player with excellent interpersonal skills

Excellent written and verbal communication skills required, including experience working with various stakeholders and cross-functional teams

Solid understanding of Salesforce Platform Administration

Salesforce.com Certified Administrator and Salesforce.com Certified Advanced Administrator

Debugging / Troubleshooting errors

Expertise in Flow Automations, with the ability to build lightweight code in Apex, including writing comprehensive tests to ensure code coverage

Working knowledge of Lightning Web Components and/ or at least 2 years experience writing Javascript code

Security minded and strong working knowledge of vulnerabilities around SOQL, Apex, and other areas of the platform that can be leveraged by bad actors

Bonus Points:

Platform Developer certification

Experience with Salesforce Communities

Experience with Copado

Experience developing UI

Experience developing REST/SOAP API

#LI-Remote

#LI-NA1

Benefits of Working at CrowdStrike:

Remote-first culture

Market leader in compensation and equity awards

Competitive vacation and flexible working arrangements 

Comprehensive and inclusive health benefits

Physical and mental wellness programs

Paid parental leave, including adoption 

A variety of professional development and mentorship opportunities

Offices with stocked kitchens when you need to fuel innovation and collaboration

CrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation - generating the best possible outcomes for our customers and the communities they serve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. The base salary range for this position in the U.S. is $95,000 - $155,000 per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected Close Date of Job Posting is:12-14-2024