At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

At Broadridge, we strive to earn our clients' confidence every day by delivering real business value through leading technology-driven solutions that set the standard for the financial services industry and beyond. We are a fintech company dedicated to empowering others to accomplish more, fostering innovation, and delivering excellence in all we do. Our mission is supported by our core values of client focus, integrity, collaboration, and responsibility, which guide us in creating an inclusive and welcoming environment for all associates.

Join Our Team

We are seeking a knowledgeable and experienced Advanced Systems Engineer - CICS Specialist to join our dynamic team. In this role, you will support our thriving advanced CICS systems environment, playing a crucial part in ensuring seamless operations and optimal performance. You will work closely with application development groups to leverage and exploit CICS features, providing debugging assistance and technical guidance in transaction-based and web service-oriented architectures.

Responsibilities

Configure and maintain CICS system software and make configuration changes across hundreds of CICS regions in production, test, and Q/A environments.

Customize and maintain IBM and ISV software products running within or related to the CICS operating environment, including monitoring and support products like CPSM, Omegamon, CICS exit code, and productivity tools.

Provide real-time and 7x24 problem determination support for all business applications dependent on CICS environments. Analyze traces, dumps, traps, and logs, collaborating with IBM, ISV technical support, and application development groups to resolve issues promptly.

Apply performance management tools and techniques to ensure optimal response times in high-volume transaction applications, monitoring and maintaining efficient use of all system resources to control costs.

Code and maintain existing programs used to customize the Broadridge CICS experience, utilizing Assembler, PL/I, and Rexx.

Effectively utilize change, incident, and problem management tools in accordance with data center standards and practices, actively participating in related meetings.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience.

At least 5-7 years of experience in supporting CICS environments within the insurance or mutual fund industry.

Proficiency in programming languages such as Assembler, PL/I, and Rexx.

Strong analytical skills for performance analysis and real-time problem determination in critical business environments.

Expertise in using performance management tools and techniques to optimize system resources.

Excellent communication skills, with the ability to provide technical guidance and collaborate with development teams.

Proficient in Microsoft Word, Excel, and PowerPoint.

Background Check Process

Broadridge requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

Employment verification

Education verification

Credit inquiry

Canadian criminal record check

Workplace Flexibility

We are committed to supporting flexible work arrangements, investing in technology or other resources to enable you to work from home effectively, wherever possible. 

At this time this is a hybrid role, and therefore you should have a basic home office set up, high-speed internet, and the ability to work without distractions during core business hours.

Accessibility & Accommodation

Broadridge is an equal opportunity employer and is committed to a diverse and inclusive workplace ensuring that equal employment opportunities are provided to all individuals, regardless of race, colour, gender identity, sexual orientation, marital status, creed, age, disability, religious affiliation, or national origin or citizenship. If you require any accommodations during the recruitment process, please notify our recruitment team.

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.