The Sr. Service Technician position requires an experienced professional with a proven background in diagnosis, maintenance, and repair of Battery Electric Vehicles (BEVs).  You will demonstrate your passion for sustainable transportation and creatively solve problems in a fast-paced environment.   

Responsibilities: 

Confidently repair electro-mechanical issues and perform diagnostics  Train and assist Associate Service Technicians and Service Technicians with HV systems, electrical vehicle powertrains, repair procedures, etc.  Maintain a high knowledge level of high voltage, low voltage, and general electric vehicle systems   Ability to problem-solve both Technical and Process-flow issues.  SME (Subject Matter Expert) in at least 1-2 major repair categories  Follow correct repair order documentation procedures, i.e. The Three C's  Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions  Effectively communicate and collaborate with other members of the service team (i.e., advisor, manager, etc.) as well as customers.   Demonstrate attention to detail and passion for creating positive client experiences  Ability to work remotely and support mobile service team as needed  Other duties as assigned  

 

Qualifications: 

4+ years of experience as a Service Technician or Diagnosis Technician  High School Diploma or GED (Required)   ASE Certifications (A4, A5, A6, A7, A8, L3, L4-ADAS)  Prior experience diagnosing and repairing High Voltage (HV) systems, Low Voltage (LV) systems, and Electric Vehicle powertrains   Experience in luxury automobile repair environments   Customer facing experience exhibiting excellent written and verbal communication skills    Proficient in Microsoft Office as well as learn proprietary DMS software  Ability to communicate effectively both verbally and written with Field Engineering Team pertaining vehicle preliminary diagnosis   EPA 609 Certification   Willingness to complete Lucid provided CPR training post hire   Valid driver license with no suspensions within the past year 

 

Preferred Qualifications: 

ASE Certified Master Technician