$85,000 - $120,000 / year Vertafore is a leading technology company whose innovative software solution are advancing the insurance industry. Our suite of products provides solutions to our customers that help them better manage their business, boost their productivity and efficiencies, and lower costs while strengthening relationships. Our mission is to move InsurTech forward by putting people at the heart of the industry. We are leading the way with product innovation, technology partnerships, and focusing on customer success. Our fast-paced and collaborative environment inspires us to create, think, and challenge each other in ways that make our solutions and our teams better. We are headquartered in Denver, Colorado, with offices across the U.S., Canada, and India. We are looking for a talented technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives. This position reports up to the Site Reliability Manager.    Core Requirements and Responsibilities:     Subject Matter Expert on how the applications works, its underlying architecture, and data relationships.   Address support escalations from Customer Support, Global Command Center and other SaaS Operation teams.   Debug and correct application configurations, codes, database queries, and data to restore an incident.   Own root cause analysis.   Review and implement solution with assurance that permanent resolution is in place.   Primary resource to resolve complex incident or problem.   Automate processes and develop product/team performance metrics dashboard.   Continuous recommend/implement solutions to improve processes and team productivity.   Collaborate with Global Command Center and other SaaS Operation teams to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.   Create and maintain runbooks that outlined development support procedures.   Participate or lead in assigned projects.   Communicate solutions effectively to technical and non-technical teams.   Comply with standard processes and security policies when implementing solutions.   Be on call as required to respond to the emergency escalation that engagement of development needed.  Technical mentor to other SRE as required.