Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

SnapNrack is a leading manufacturer of innovative solar mounting solutions designed to reduce installation costs, improve installation quality and safety, and make the job of solar installers easier.

The Account Manager works remotely and is focused on assigned key accounts.  In this role they will develop, plan and implement sales strategies, joint marketing programs, installer launch activities, and promotions that support the growth of their assigned accounts. Further, this position will be responsible for attainment of assigned account management support like quality, support and customer happiness for best-in-class Sales Operations.  

Responsibilities

Maintain long-term business relationships with assigned key Accounts and their corresponding customer base

Support, integrate and expand any newly secured account through distribution, direct and other sales segments

Maintain order pipeline, DOS (Days of stock inventory goals), meet or exceed lead-times/standards

Coordinate product forecasting exercises with installers and accounts, to ensure the supply chain is in place to meet customer material needs

Create and expand relationships with key individuals at account companies, understand, and support their business needs

Conduct Quarterly business review with partners and recommend improvements and upsell new or existing products 

Analyze market trends and accordingly develop plans with Marketing to increase brand awareness in the assigned distributor market

Guide accounts through product changes and new product introductions

Coordinate cross-functional across departments/field resources to ensure outstanding customer support

Point of contact for product functionality, product value proposition, product documentation, and available tools and resources

Support customer growth and expansion - Conduit for coordinating with applications engineering and field training teams to provide additional On-the-Job Training for new installers, crews, and branches as their business grows

Tip of the iceberg for account issues related to invoices, RMAs and pricing issues (as needed). Responsible for allocating the information base to the Sales Operations leader to ensure the information is approved and communicated properly and timely. 

Assist in identifying and developing SNR process improvements to optimize accounts sales activities

Deliver account information in a digestible, actionable and timeline manner to support company strategy to meet growth targets and best-in-class Sales Operations 

Work with SNR Marketing to assist in accounts partner marketing activities such as trade shows, campaigns and other promotional activities

Create ways to strategically increase order ($) amount and frequency (per order)

Qualifications

Bachelor’s Degree preferred

A minimum of 5 years’ experience in manufacturer sales or supporting roles, preferably through accounts within the construction or solar products industry

Solar industry experience is highly desirable

Solid knowledge of photovoltaic system construction desirable

Proven record of success maintaining customer relationships and exceeding key operating metrics that are strategic to supporting business metrics to meet company revenue targets 

Ability to set weekly priorities to meet KPI’s set for quarter and on annual basis 

Travel at least 50% of the time to train/participate in conferences and visit customers.

Deep familiarity with MS Office productivity applications (Excel, PPT) as well as CRM 

Able to establish and maintain a productive home office environment 

Excellent verbal and written communications skills and ability to effectively interact with all levels of an organization; including effective presentation skills

Physical Demands

Ability to operate office equipment including computers and determine accuracy of work

Ability to interact with co-workers and participate in meetings  

Light lifting required (