About the team

Dialpad’s Product Engineering organization is responsible for building and maintaining the customer-facing features at scale across all of our cloud native products and services. Every day, millions of users across the world leverage our technology for communicating effectively and efficiently. 

Every engineer on our global engineering team is given the opportunity to take ownership of a large portion of the product where they’re able to see immediate results. Combining natural language processing and artificial intelligence with world-class cloud computing, the things you’ll create at Dialpad will shape the future of work—enabling companies to work from anywhere and making business communication more human.

Dialpad’s Agent experience team leverages artificial intelligence to craft advanced functionality specifically designed for contact center agents, enabling them to optimize operations and enhance the customer experience. Our teams are highly collaborative and comprise cross-disciplinary professionals, including Product Managers, Designers, QA specialists, as well as Engineers specializing in Data Engineering, Data Science, and Telephony.

Your role

We are seeking a talented and experienced Full Stack Engineer who is passionate about building high-quality, scalable web & desktop native applications using modern frontend and backend technologies. You will own significant features end-to-end and tackle technical hurdles and enrich the team through your engineering experience including mentorship of junior engineers. You will guide projects with multiple engineers collaborating to deliver major features. You will work jointly in a cross functional team, including working closely with Product Managers in advocating for technical initiatives for the team.

This position reports to our Engineering Manager, who is based in North America, and is looking for the person to join the team in our San Ramon, CA, USA Office.

What you’ll do

Develop and maintain Dialpad's web & desktop applications using modern technologies. Write clean, modular, and maintainable code using best practices along with unit tests. Participate in code reviews to ensure code quality, maintainability, and scalability. Ensure that features are shipped on time and with the highest quality. Take up on-call activities to support and resolve the issues coming from the QA and the Customers. Be responsible for deploying the new releases on a weekly release cadence. Collaborate with cross-functional teams to build and use common components and practices across Dialpad products. Mentor junior engineers and help them grow their skills and expertise.

Skills you’ll bring

6-10 years of experience in Full-stack software engineering. Strong experience with Python, APIs, Vue/React, HTML, CSS, JavaScript, TypeScript, GraphQL, GCP or other cloud infrastructures etc. Experience with databases SQL/NoSQL. Experience with building reusable and modular components both frontend and backend. Experience with mentoring junior engineers and helping them grow their skills. Experience with RESTful APIs and GraphQL schemas. Experience with Agile development methodologies. Strong debugging and troubleshooting skills. Strong communication and collaboration skills.

Dialpad benefits and perks

Benefits, time-off, and wellness

An apple a day keeps the doctor away—and it doesn’t hurt that we offer flexible time off and great options for medical, dental, and vision plans for all employees. Along with that, employees also receive a monthly stipend to help cover your cell phone bill, home internet bill, and we reimburse for gym membership costs, a variety of wellness events, and more!

Professional development

Dialpad offers reimbursement for expenses related to professional development, up to an annual limit per calendar year.