Technical Lead – Customer Communications Management

The mission of the Document Fulfilment Team within Enterprise Application Services is to deliver technical solutions, supporting digital strategies, while offering a seamless experience and exceptional service and value to our customers. The vision for this role is to serve as technical leader for North America while we modernize Customer Communications at Chubb, executing on a global platform strategy.    What You Will Do 

The Technical Leader for Customer Communications, North America is responsible for technical design, oversight of code development, end to end testing and deployment of features for the Global Enterprise Customer Communications Management (CCM) Platform.  

Your Duties:

Serve as technical lead for developers, ensuring they have what is needed to perform their jobs, manage their work, motivate them to perform their duties well, and monitor performance Serve as both hands-on engineer (30%) and technical lead (70%) for a team of developers as you work in partnership to create complex, high quality and high-performing software  Partner with architects and consuming application teams in the implementation of appropriate design solutions aligned with architecture governance standards, processes and tools while maintaining a key focus on design patterns and technology standards reuse Conduct code reviews, guiding engineers on how to refactor code to ensure optimized, fully functional applications  Provide technical documentation for projects, written and verbal communication on status to Chubb business and technology leadership, including executives Provide Leadership for supporting Document Generation applications including Enterprise Forms, Forms Selector DB (FSD) and new CCM Platform. Integration of CCM application services with administrative systems (including but not limited to Genius, ACES, MARRS, Xcelerate, Claim Vision, Duck Creek applications including SCI MarketPlace, Umbrella, Benchmarq, Financial lines, Fast Track, ECOS and Claim Connect.) Partner with Architecture to define new solutions for integrating with CCM tool  Provide Technical Leadership and establish CCM Platform standards at the Global level for new CCM platform implementation Serve as a subject matter expert on best practices in Customer Communication Management Experience in managing change requests, including the ability to develop templates from scratch Familiarity with the insurance domain through relevant work experience Manage all activities related to forms administration Experience in batch job creation for generating multiple documents reliably Assist leadership with execution of the migration from legacy document generation technologies to the new global strategic platform  Coach and mentor new team members with varying levels of experience

 

Foundational Skills: 

Engineering mindset towards problem solving and an expert at troubleshooting and implementing creative solutions to deliver on Customer Communications business objectives.Must be a good team player, collaborative by nature with excellent communication skills.Ability to provide consultative technical analysis to technical and business senior leadership.Driven by curiosity and fearless, with experience leading high-performing teams.

 

Technical Skills:

Full stack developer with at least 10+ years, real world experience in implementing software features/solutions on an enterprise level, global experience a plus. Demonstrated proficiency in .NET, REST API, XML, JSON, XSLT, XSD Experience using SQL DB and/or DB2/Oracle. Expertise in understanding the responsibilities of the application platform layer, database, API, caching layer, and other web services. Experience analyzing data and data patterns to drive improvements. Integrate UI with the back end /downstream/external systems using RESTful API Experience in complex document design and development Azure Cloud environment using CCM tools such as xPression, Quadient, Extreme, or Smart Communications.AutoSys Scheduler experienceExpert in understanding of responsibilities of the CCM platform, database, API, caching layer, and other web services.Experience in creating custom and reusable components in both Web and Windows Services layerExperience analyzing data and data patterns to drive improvementsAbility to leverage integration patterns and drive consistency with consuming applicationsSkilled in DevOps with knowledge of implementing CICD pipeline

 

Education:

Experience in business, analytics, statistics, project management or technology

OR

Bachelors or Masters’ degree in Computer Science, analytics, statistics, finance, business, or technology or equivalent work experience.