Amazon Just Walk Out as a Service (JWOS) delivers solutions to our Retail Customers to simplify and improve the shopping experience. Our enterprise-ready autonomous retail technology enables shoppers to simply enter a store, grab what they want, and just go. Born from years of experience at Amazon Go, Just Walk Out uses a combination of technologies to eliminate checkout lines, bringing fast and convenient checkout experiences to shoppers.

JWOS is seeking a Sr. Solution Architect to educate, evangelize and drive implementation of Just Walk Out technology with retailers globally. In this role you will work closely with retail customers in identifying their needs and how we best meet them, and collaborate with cross-functional teams in Amazon's physical stores to drive implementations of Just Walk Out technology and improvements to the technology to meet customer demands.

Ideally, you bring a combination of hands-on technical expertise, B2B sales/business development and physical retail experience. You have immediate credibility with technologists and retail executives across the c-suite – including operations, procurement and technology. You thrive in ambiguity, you are passionate about transforming the global physical retail landscape and love to share that passion with others. You don’t just want to be part of an industry movement; you want to be out front leading it. If this sounds like you, we’d like to speak with you.

Key job responsibilities
* Overall customer/partner relationship and journey of the customer
* Partner with our BD/Sales team to drive clarity on digital integration guidance
*Gain customer alignment on the shopper and merchant CX they envision for their Just Walk Out powered store
* Deep dive discussions with customer on how Just Walk Out integrates with their existing services
* Assist customer in resolving design questions
* Work with product and engineering teams to coordinate, scope, and prioritize new feature requests
* Drive accountability for the overall timescales and plan for delivery of customer integrations, capabilities and features
* Own the technical delivery plan once agreed, including status reporting and ownership of issues
* Own all onboarding activities (APIs, Security Roles, Payment Providers and systems, Loyalty providers)
* Own and execute the test plans before a store goes live with Just Walk Out service



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