Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Sr. Specialist, Product Experience Design

Job Title:
Senior UX Designer

We are looking for an experienced CX Designer passionate about the possibilities of data and data-driven experience design with good knowledge and experience of User Interface Design to join our rapidly growing, highly-innovative data and services Product Development team
You will work as part of wider cross-functional team, collectively contributing to the rapid iteration of Prototypes and MVPs (Minimal Viable Product), mainly in the B2B and B2B2C arenas. Each design iteration is exposed to end-users at each cycle of our rapid design-test-redesign process, to ensure optimum user traction. Prototype and MVP outputs include dashboards; widgets; chatbots; web applications; mobile applications; VUI voice interfaces; digital assistants; etc. – all in service of solving complex business challenges.

Role

•\tDesign of Proof-of-Concepts and Minimum Viable Data Products (MVPs) using human-centric design principles and rapid prototyping (Lean UX and Design Thinking)
•\tParticipate in \"Design Thinking\" workshops – collaborating cross-functionally with industry verticals, regional leads and end-users to ensure optimal digital data products
•\tExplore the “art-of-the-possible”
•\tLeverage existing – and contribute net new – design patterns to Mastercard’s design pattern library
•\tHelp define the next generation of data and data-driven products – and through doing so, help shape the future of Mastercard and its growth
•\tWork on future state conceptual designs, driving experimentation that improves the quality of product design overall.
•\tWork closely with key partners from brand & marketing, to drive delightful and highly usable transactional experiences.
•\tWork closely with our technology teams, leveraging modern presentation layer practices such as adaptive/responsive web and current and forward thinking technologies.
•\tEnsure that designs deliver an appropriate balance of optimizing business objectives & user engagement, in close partnership with product managers.
•\tLiaise with regional and country teams to ensure that designs are reflective of the diversity of needs for a global user base.


Required Experience / Knowledge / Skills (Core)
Interaction Design:
•\tExperience developing User Personas and user journeys to inform product design decisions
•\tExperience in rapid prototyping (Lean UX and Design Thinking)
•\tExperience in the implementation of creative, useable and compelling visual mockups and prototypes.
•\tExperience of design-experiences across multiple media
•\tExperience using prototyping/wireframing tools such as Figma, Sketch, Adobe Experience Design, Adobe Illustrator etc.
•\tAn understanding of complex information architectures for digital applications

''Nice to have'' additional experience
•\tVisual Design
•\tUX Research

Candidate
•\tPrior experience working in a world-beating UX team
•\tExperience working/multi-tasking in a fast-paced environment
•\tEmpathetic champion of the user
•\tPassionate about the possibility of data driven experiences
•\tDefensible point-of-view on and Adaptive v Responsive v Liquid/Fluid UI
•\tDemonstrable knowledge of usability best practices
•\tBachelors or Masters Degree in Design for Interactive Media, or equivalent experience
•\tWorld-beating portfolio covering multiple form-factors: desktop; tablet; mobile; wearable; other
•\tDemonstrable commitment to learning: insatiable to discover and evaluate new concepts and technologies to maximize design possibility.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.