Job Description:

“This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted.  No relocation is offered.”

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated, simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T, you won’t just imagine the future-you’ll create it.

Number Policy Planning and Administration organization manages the life cycle of telephone numbers for AT&T’s telecommunications businesses.  Our team provides Staff support for Mobility, CLEC & ILEC in the areas of policy, regulations, Numbers Management systems, method and procedure, reporting, integration and mechanization.

As a Sr Specialist-Network Technology Support, you provide primary support for remote triage/restoral, prioritization, performance analysis, report analysis, RCA analysis and outage event bridge participation for RAN technologies in an 24x7 network environment.

Key Roles and Responsibilities:

Reporting, tracking, documenting, and assisting various support groups

Diagnose, restore, and accurately report on network events

Focus on network fault troubleshooting/resolution and trouble ticket management

Tiers 1 & 2 support of field personnel

IVR phone support

Providing Tiers 1 & 2 support for Wireless, ILEC, CLEC, C-VoIP and B-VoIP product

Create, publish and maintain M&Ps as well as provide training on numbering systems/processes

Project manage the integration of telephone numbers and subscribers acquired through A&T’s Mergers and Acquisitions

Provide planning and engineering level support for Numbering Routing and Optimization, Porting and Pooling, LERG analysis to prepare plans that migrates, grooms and optimizes traffic routing on the AT&T Mobility network

Code Re-Allocation to and from other Service Provider/OCNs

Project Manage NPA Relief for AT&T Enterprise

Required Experience:

24x7 Network Support

Desired Experience:

NPA-NXX numbers management

Familiarity with Linux and comfortable working on software applications using Linux

Data Analysis

Translating and Routing

Interconnect TRUNK capacity knowledge

Desired Education:

Bachelor’s degree in Math, Computer Science, Engineering (preferred), or equivalent related network experience preferred

Our Sr Specialist-Network Technology Support earns between $77,800 - $130,800 annually.  Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

Joining our team comes with amazing perks and benefits:  

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)

Paid Parental Leave

Paid Caregiver Leave

Additional sick leave beyond what state and local law require may be available but is unprotected.

Adoption Reimbursement

Disability Benefits (short term and long term)

Life and Accidental Death Insurance

Supplemental benefit programs: critical illness/accident hospital indemnity/group legal

Employee Assistance Programs (EAP)

Extensive employee wellness programs

Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone.

AT&T is leading the way to the future – for customers, businesses, and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we’ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

Ready to #transformdigital with us?  Apply now!

#LI-Onsite – Full-time office role

Weekly Hours:

40

Time Type:

Regular

Location:

Atlanta, Georgia

Salary Range:

$77,800.00 - $140,200.00

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

Job ID R-51062 Date posted 01/09/2025