About this role: 

We’re looking for a highly motivated individual who will be responsible for the setup, configuration, and maintenance of the critical technologies necessary to deliver best-in-class conference experiences. The Business Operations Specialist will be responsible for performing setup and configuration tasks; ensuring the quality of the experiences and configuration; performing data quality audits, investigations, and remediation; and collaborating with cross-functional teams to identify opportunities and solutions that scale and improve the conference experience. 

What you will do: 

Setup and configure critical conference technologies, delivering evergreen registration availability and best-in-class experiences.  

Develop and conduct quality assurance of the Exhibitor Portal.

Support strategic initiatives with complex configuration support.  

Perform quality assurance testing, generate process documentation and training guides, and support ad-hoc project requests and assignments.  

Provide detailed timelines, tracking, and communications that ensure complete visibility into technology status by conference.  

Perform data quality audits, investigations, and remediations to deliver seamless experiences and support accurate conference analytics.  

Interact with attendees and Gartner associates to troubleshoot challenges remotely and onsite at global conferences. 

Generate innovative ideas for process improvement, implementing solutions that enhance efficiency and effectiveness.

Train new hires on operational processes and best practices.

Ensure effective implementation of new processes into the team's operations.

What you will need:  

Bachelor's degree or equivalent. 

Minimum 3 years of experience.

Excellent verbal and written communicator with strong customer service skills and attention to detail. 

Ability to solve complex problems, thinking creatively, and using data to tell a story. 

Strong time management and organization skills. Able to manage multiple tasks and meet tight deadlines. 

Passion about the experience and delivering uncompromising quality. Self-motivated & accountable, with a high level of commitment to responsibility.

Ability to work in a team with local and remote members as well as independently, to produce high quality work within given timeframes. 

Ability to solve complex problems and thinking creatively. 

Strong English verbal and written communication skills. 

Willing to travel 5% of the year, providing critical support at our most important global conferences.

#LI-PP7

Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer? 

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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