About this job
Each year, CarMax Auto Finance (CAF) helps CarMax customers with vehicle financing and optional protection products. The Sr. Strategy Analyst of Dialer Analytics partners with Operations to lead and guide in the strategy and execution design and is responsible for the analytical oversight of our outbound collection customer contact strategies. The role also provides analytical leadership and support for the effective management and growth of CAF’s portfolio. The Sr. Analyst develops and maintains an understanding of key business metrics in the areas of credit underwriting, pricing, loss forecasting and/or consumer activities to effectively manage these areas and is willing to think creatively to drive change as the business evolves. The role provides the opportunity to understand, communicate, and influence CAF objectives and processes to the larger CarMax organization.
What you will do
Leverage data to develop a deep understanding of CAF’s business operations and growth strategies. This may include analytical work within any of the following teams: credit originations, pricing, forecasting/modeling, product management, and servicing analyticsUse database tools/software to extract key data, analyze trends, model predictive analytics and identify targeted areas for innovation and testing using a combination of statistical and database tools focus on the more complex areas of the businessDemonstrate strong teamwork by partnering effectively with others to meet common objectives; Be able to lead cross-functional projects within the CAF organizationReview and analyze existing business strategies and be prepared to recommend and implement new processes or strategies based upon the data/analysisProduce reports and analysis for monthly portfolio performance tracking and evaluationCoach and train more junior analysts.
Purpose of the role
Our company’s success is motivated by our customer-centric, data-informed approach to problem solving, with an unparalleled focus on a company culture that supports our associates and our community. This role will have a direct hand in this effort by leveraging your creative, analytical abilities to innovate and develop strategies that position CarMax Auto Finance ahead of the industry curve. It takes a tenacious enthusiasm for problem-solving combined with an inherent passion for doing what’s right, to balance the needs of the business and our customers in these endeavors. You will be entrusted to work independently, in an environment that is collaborative, fast-paced, and teamwork-centric. A candidate will use advanced analytics to provide business insights to business leaders with similar or different business backgrounds through effective communications both verbally and thru presentations. This Associate must be passionate about using data to drive business decisions, have experience working within an analytical team, and have the ability to coach and guide more junior analysts.
Qualifications and Requirements
Degree in an analytical major (Mathematics, Finance, Economics, Engineering, etc.) with evidence of academic achievement required2 – 3 years of experience in an analytical or strategic role or a combination of work experience and an advanced degreeStrong technical ability to access, manipulate, and interpret dataAbility to understand complex business problems and design effective solutionsProficiency with computers, general software, Excel and PowerPoint are requiredProficiency with database systems and/or software packages (ex: SAS, SQL)Work Location and Arrangement: This role will be based out of the Kennesaw, GA Office and has a Hybrid work arrangement
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.