Position Title:  Senior Student Fees Advisor

Department:  Student Fees

Reports to:  Student Finance Manager

Appointment:  Full-Time; 40 hours per week/12 months

Status:  Exempt

Summary:

The Senior Student Fees Advisor will be responsible for serving the billing needs for Bradley University’s special programs.  This position provides daily support to the Student Fees Advisors to drive efficient completion of daily tasks.  This individual is tasked with working with multiple departments on campus to guarantee a quality student experience.  The Senior Student Fees Advisor is a leadership position reporting directly to the Student Finance Manager.  

Applicant Requirements:

The Senior Student Fees Advisor needs to have the experience and traits identified below.

Required

A bachelor's degree from an accredited university or college in a business-related field.Three years’ work experience in related role will be considered in lieu of business specific bachelor’s degreeProficiency with Microsoft Office productsEthical standards and confidentiality

Preferences

Higher Education or Non-Profit experiencePrevious experience with Student Billing or similarSupervisory experience or team-lead history

Critical Skills

Ability to communicate well (written and verbal)Ability to analyze, evaluate, and make tough decisionsStrong interpersonal skills for contact with University personnel, students and external constituents Organized, timely, and efficientAbility to multitask effectively and have strong attention to detailAbility to take initiative and manage projects independently

Direct Responsibilities:

Student Account ManagementWork with students and families to set up payment plans each semesterLead the process to generate monthly account statementsAudit for errorsPublish for students and families in a timely mannerWork to invoice and collect 3rd Party PaymentsPrimary contact for billing questions for our online graduate studentsManage collection of past due accounts for current and past studentsEngage past due accounts and establish payment plans Process monthly automatic payments on past due accountsAct as main contact to assist families with questions related to 1098-Ts Financial ReportingWork with Student Finance Manager to balance daily payment reportsIdentify potential students of need and find solutions to help drive retentionCollaborate with various departments on campus to meet different University objectives and changing demands of higher educationCommunicationWork with Student Finance Manager to establish a comprehensive communication plan for each semesterDraft emails, text messages, and website communications Sit with students and families experiencing hardships to discuss their options to continue with schoolWork with Student Finance Manager to develop the student orientation billing presentation and be available to present at student orientation when neededEstablish a working relationship with various departments on campus to drive inter-departmental successRepresent the Student Fees Department on different campus committees as needed SupervisionAct as back up for Student Finance Manager to support the Student Fees Advisors.  These advisors handle the day-to-day bill servicing of all on ground and online students.Assist Accounting DepartmentPursue and process past due payments from studentsPerform regular communication to ensure compliance with all regulationsAssist the Financial Aid OfficeOther duties as assigned

Qualified candidates should submit a cover letter, resume and complete contact information for a minimum of three professional references with telephone numbers. 

Please submit all materials at the time of initial application.

Review of applications will begin immediately and continue until the position is filled.   

Bradley University offers a competitive benefits package including health, dental, vision, life and disability coverages, FSA, HSA, and retirement plan options. Bradley also offers significant higher education cost savings for employees and dependents through the Tuition Remission program. Information regarding our benefits can be found here: https://www.bradley.edu/offices/business/human-resources/benefits/ 

Bradley University is a top-ranked, private university in Peoria, Illinois, offering nearly 6,000 undergraduate and graduate student’s opportunities, choices, and resources to build their futures. Innovation, action, and collaboration drive Bradley students to generate ideas and create solutions that remake the world around them. Our comprehensive array of undergraduate and graduate academic programs includes business, communications, education, engineering, fine arts, health sciences, liberal arts and sciences, and technology.

Employment with Bradley University is contingent upon successful completion of a criminal background check.

Bradley University is an Affirmative Action/Equal Opportunity Employer. The administration, faculty and staff are committed to attracting qualified candidates from underrepresented groups.