Abile Group has an exciting and challenging opportunity for a Sr. Systems Administrator on a 10 year contract providing User Facing and Data Center Services supporting an Intelligence Community customer. All the personnel on the team will work together to support innovative design, engineering, procurement, implementation, operations, sustainment and disposal of user facing and data center information technology (IT) services on multiple networks and security domains, at multiple locations worldwide, to support the IC mission.
The right candidate will possess the below skills and qualifications and be ready to handle all responsibilities independently and professionally.
Responsibilities Serves as the Front Office and National GEOINT Operation Center (NOC) Liaison for all IT related issues.Facilitates meetings and engages regularly with customers and members of senior leadership to:Address IT related questions or concern.Coordinate and plan emerging customer requirements.Provide situational awareness to Front Office stakeholders concerning upcoming maintenance of IT systems or technology refresh efforts associated with systems used by the Front Office and NGOC staff.Deploys and sustains end user devices and associated accessories.Manages hardware in all stages including unpacking and setup of end user devices.Resolves IT incidents from cradle to grave, works closely with engineering teams and other ISP Contractor Stakeholders when IT issues require Tier 3 escalation or have dependencies external to the contract.Installs application software on end user device workstations via scripted install packages.Inventories management of deployed software and end user devices.Network and locally attached printers.Provides user education and training in basic hardware and software functions.Creates and maintains documentation and SOPs to train new employees.Utilizes a ServiceNow based ticketing database to track, update and close break/fix incident tickets and in fulfilling new requests via RITMs and Demands.Identifies and executes process improvements and other enhancements that improve operational efficiency.Collocates seating with the Front Office staff, providing quick and immediate access for Tier 1 and Tier 2 support. QualificationsClearance Required: TS/SCI with ability to pass a CI Poly.
Degree and Years of Experience: Bachelor's Degree or an equivalent combination of years of experience and education and 5+ years of prior relevant experience.
Required Certifications:
A+ Certification, N+ Certification, Security + or other DoD 8570.01M certificationA+ Certification, N+ Certification, Security + or other DoD 8570.01M certification.ITIL v3 Foundations.Required Skills:
Knowledge in one or more of the following areas:Workstations (thin, thick, and tablet clients)MonitorsKVMsPrint, Fax and Scan Support ServicesVoice and VTC Support ServicesDesktop Image ManagementVirtual Desktop Infrastructure (VDI) Support ServicesHome Directory and Profile Support ServicesE-mail Support ServicesSoftware Support ServicesDomain Name Services (DNS)Dynamic Host Configuration Protocol (DHCP)Patch Management (Windows)Understanding basic Public Key Infrastructure capabilities.Excellent troubleshooting capabilities and strong communication skills.Strong work ethic and attention to detail.Strong organizational skills.Strong writing skills (document creation and management).Strong time management skills and ability to work flexible schedules to meet job requirements.Ability to work independently on projects and/or tasks.Ability to move and lift computers, printers, monitors, and other hardware.Experience and/or knowledgeable with; Windows 7; Windows 10; Citrix; SMS; and SCCM.Technical understanding of Microsoft Office applications (Outlook; Word; Excel; PowerPoint; etc.).Team player and willing to both share knowledge and learn from others to ensure team's success.Enthusiasm and ability to adapt to new and changing technologies.Thin Client using Virtual Desktop Infrastructure (VDI) Technology.Thick & thin web-based applications.Technical writing. About Abile Group, Inc.Abile Group, Inc. was formed in July 2004 to partner with the Intelligence Community and their Contractors in the areas of Enterprise Analytics & Performance Management, IT & Systems Engineering and Program & Project Management. We have significant experience with the Federal Government and are an EDWOSB dedicated to our employees and clients. We are looking for high performing employees who enjoy providing advice and guidance along with solutions development and implementation support, crafted by combining industry best practices with the clients’ subject matter experience and Abile’s breadth of expertise.
EEO StatementAbile Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should email careers@abilegroup.com with requested details. A member of the HR team will respond to your request within 2 business days.
Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.
Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Application FAQsSoftware Powered by iCIMS
www.icims.com